Service Product Specialist AET

3 weeks ago


New Bremen, Ohio, United States Crown Equipment Full time

Crown Equipment is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Key Responsibilities
  • Analyze and interpret key learnings from specialized projects to generate processes required to scale Company automated solutions through the service organization.
  • Collaborate with a cross-functional product team to make decisions on issue resolution paths and direct local support resources accordingly.
  • Develop resources required for aftermarket teams to support the field independently of the automation team.
  • Manage field campaigns and product updates.

Frequent travel and overnight stays (6%- 20%) are required. The job also requires the employee to drive a lift truck. A two-year technical degree or certification in electronics, automotive, information technology or engineering is required. Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry are desired. The ideal candidate must have strong logical troubleshooting expertise with electronics, be self-motivated, be able to comfortably speak in front of medium-sized groups, and be willing to travel 2 - 3 weeks per month.

Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

Crown Equipment is an EO/AA Employer Minorities/Females/Protected Veterans/Disabled.



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