National Accounts Fleet Support Manager
19 hours ago
Crown Equipment Corporation is seeking a highly skilled National Accounts Fleet Support Manager to join our team. As a key member of our sales and service team, you will be responsible for ensuring the company is the preferred vendor with assigned national accounts by supporting fleet management and aftermarket requirements.
Key Responsibilities- Manage key metrics for assigned accounts to track yearly performance.
- Work with New Bremen-based Customer Service and Fleet Service departments to provide ongoing support to assigned accounts.
- Ensure appropriate corporate and local support is being accomplished for each customer according to their needs and Level of Service Guidelines.
- Primary contact for customer for all aftermarket support issues via all communication channels.
- Assist customers directly with fleet management, including fleet statistics, work order management systems, and customer maintenance data.
- Routinely visit assigned accounts to provide sales and service support consistent with the company's commitment to the customer.
- Identify and work with the company's dealer network to close any gaps between the levels of support being provided and the company's overall commitment to the customer.
- 2-4 years' related experience.
- Technical degree or Associate degree (Business, Engineering, Sales, Marketing) for the Latin American role.
- Extensive travel (over 20%) and overnight stays (over 20%).
- Bilingual (verbal and written communication in English/Spanish for Latin American role).
- Four-year business degree or a combination with a technical degree.
- Three to five years' experience in the aftermarket support function of material handling equipment.
- Excellent follow-up, interpersonal, and communication skills.
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