Client Support Specialist

2 months ago


Bremen, Ohio, United States Webhelp Full time

Career Opportunity:
Become a vital part of our organization as a Customer Service Representative.

About Us:
Webhelp is a prominent provider of customer experience solutions, committed to delivering outstanding service to renowned global brands. Our workforce is diverse, inclusive, and dedicated to positively impacting customer experiences.

Key Responsibilities:

  • Actively listen to customer inquiries and issues
  • Manage overdue accounts and facilitate payment collections
  • Maintain comprehensive knowledge of client offerings
  • Accurately document and prepare relevant information
  • Monitor and retrieve data from the call management system
  • Address fraud prevention and transaction-related disputes
  • Ensure service delivery aligns with established performance metrics
Qualifications:
  • High School Diploma or equivalent required
  • At least 6 months of experience in customer service
  • Proficient computer skills
  • Willingness to work flexible shifts
Benefits:
  • Competitive hourly wage
  • Comprehensive training and incentive programs
  • Employee referral bonus initiative
  • Extensive benefits package
  • Health and wellness initiatives
  • Opportunities for mentorship
  • Modern office environment
Become Part of Our Vision:
If you are looking to be part of a global organization that values its workforce and promotes professional development, consider the role of Customer Service Representative at Webhelp.

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