Customer Service Representative

6 days ago


Bremen, Ohio, United States Webhelp Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Webhelp. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and ensuring a positive customer experience.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Problem-Solving: Analyze customer issues and provide solutions that meet their needs and expectations.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their concerns are addressed.
  • Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Team Collaboration: Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 6 months of customer service experience required.
  • Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
What We Offer
  • Competitive Pay: $16.50 per hour.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and career growth.
  • Work-Life Balance: Flexible scheduling and a supportive work environment to help you achieve a healthy work-life balance.
Language Requirements

English language proficiency required.

Eligibility to Work

Must be authorized to work in the United States and reside in the United States or have a valid U.S. address for residence.



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