National Accounts Fleet Support Manager
1 day ago
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Job SummaryAs a National Accounts Fleet Support Manager, you will be responsible for ensuring the Company is the preferred vendor with an assigned group of National Accounts. You will support the user's Fleet Management and aftermarket requirements, manage the relationship from the customer's corporate level to ensure expectations of performance are met, and lead key initiatives to ensure the customer is operating at the lowest cost of ownership.
Key Responsibilities- Manage key metrics for assigned accounts to track yearly performance.
- Work with New Bremen based Customer Service and Fleet Service departments with regards to ongoing support of assigned accounts.
- Ensure that appropriate Corporate and Local support is being accomplished for each customer according to their needs and Level of Service Guidelines.
- Primary contact for customer for all aftermarket support issues via all communication channels.
- Work in conjunction with District Service and Parts Managers to most effectively utilize Company support resources.
- 2-4 years' related experience.
- Technical degree or Associate degree (Business, Engineering Sales, Marketing) for the Latin American role.
- Non-degree considered if 6+ years of related experience along with a high school diploma or GED.
- Extensive travel (over 20%).
- Extensive overnight stays (over 20%).
- Bilingual (verbal and written communication in English/Spanish for Latin American role).
- Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.
- Four year business degree or a combination with a technical degree.
- Three to five years' experience in the aftermarket support function of material handling equipment.
- Excellent follow-up, interpersonal, and communication skills.
- Valid passport.
- Competitive Wages.
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
- Health Savings Accounts and Flexible Spending Accounts.
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
- Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
- Paid Parental Leave.
- 9 Paid Holidays.
- Paid Vacation accrued at a rate based on length of service and position.
- Paid Sick Leave.
- Birthday Pay for Non-Exempt employees.
- Tuition Reimbursement up to $5,250 per calendar year.
- and much more.
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