Clinical Operations Coordinator

7 days ago


Tulsa, Oklahoma, United States University of Oklahoma Full time
Job Description

The University of Oklahoma is seeking a highly skilled and experienced Senior Patient Services Representative to join our team at OU Health Physicians Tulsa. As a key member of our clinical operations team, you will play a critical role in ensuring that our patients receive the highest level of service and care.

Key Responsibilities:
  • Coordinate patient schedules and provide clerical assistance to ensure the smooth operation of our outpatient facility.
  • Schedule patient appointments and manage patient demographics.
  • Provide exceptional customer service and respond to patient inquiries in a timely and professional manner.
  • Prepare and enter healthcare provider schedules into our computer system.
  • Coordinate patient referrals and ensure that patients receive the necessary services and care.
  • Perform various administrative tasks, including data entry, filing, and record-keeping.
  • Collaborate with our healthcare team to ensure that patients receive comprehensive and coordinated care.
Requirements:
  • High School Diploma or equivalent required.
  • At least 18 months of experience in a clinical environment, with a minimum of 6 months in a customer service role.
  • Preferred experience in a clinical environment for at least 36 months.
Working Conditions:
  • Physical demands include sitting for prolonged periods, communicating effectively, and using a computer and telephone.
  • Environmental conditions include a standard office environment.
Knowledge, Skills & Abilities:
  • Excellent customer service skills.
  • Ability to communicate verbally and in writing.
  • Ability to resolve problems in a timely manner.
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
  • Ability to multitask and meet deadlines.
  • Ability to maintain patient confidentiality.
  • Ability to enhance professional growth and development through in-service meetings and education programs.


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