Spa Receptionist

3 hours ago


Overland Park, Kansas, United States Westgate Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Westgate Resorts. As a key member of our spa team, you will be responsible for providing exceptional guest service, managing the front desk, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests, ensuring a positive first impression of our spa.
  • Manage the front desk, including checking guests in and out, processing payments, and handling guest inquiries.
  • Assist guests with booking appointments, answering questions about spa services and products, and providing recommendations.
  • Maintain a clean and organized front desk area, ensuring a professional and inviting atmosphere.
  • Collaborate with the spa team to ensure seamless communication and a high level of guest satisfaction.
  • Stay up-to-date on spa services, products, and promotions, and effectively communicate this information to guests.
  • Perform other duties as assigned by management to ensure the smooth operation of the spa.
Requirements
  • High school diploma or equivalent required.
  • No prior spa experience necessary, but a strong desire to learn and grow in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
  • Ability to work in a team environment and maintain a positive attitude in a fast-paced setting.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift up to 50 pounds and stand for long periods of time.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment with a team of passionate and dedicated professionals.
  • Access to exclusive discounts and perks, including FREE ski and snowboard equipment rentals.
  • A comprehensive training program to ensure your success in the role.

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