Hotel Guest Service Representative

2 weeks ago


Phoenix, Arizona, United States DoubleTree Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at DoubleTree Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Have a thorough knowledge of hotel services, including room types, amenities, and features.
  • Communicate effectively with guests and colleagues, both verbally and in writing.
  • Handle guest complaints and concerns in a professional and timely manner.
  • Work collaboratively with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma required.
  • 6 months experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Excellent communication and problem-solving skills.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.

DoubleTree Suites is an Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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