Guest Services Representative
1 month ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Scottsdale Plaza Resort. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Responsibilities:
- Greet and welcome guests in a friendly and courteous manner, ensuring a positive first impression.
- Respond to guest inquiries and requests in a timely and efficient manner, providing accurate information and resolving issues promptly.
- Manage guest room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
- Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
- Stay up-to-date on hotel services, facilities, and promotions, and communicate this information to guests as needed.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and activities.
- Perform administrative tasks, such as data entry, reporting, and filing, as required.
- Maintain a clean and organized work area, adhering to hotel standards and protocols.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role, preferably in a Front Desk or Guest Services capacity.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic computer skills and proficiency in hotel software systems.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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