Guest Services Representative

1 month ago


Phoenix, Arizona, United States Highgate Hotels Full time
Job Title: Guest Services Agent/Front Desk

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at the Scottsdale Plaza Resort. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Responsibilities:

  • Greet and welcome guests in a friendly and courteous manner, ensuring a positive first impression.
  • Respond to guest inquiries and requests in a timely and efficient manner, providing accurate information and resolving issues promptly.
  • Manage guest room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
  • Stay up-to-date on hotel services, facilities, and promotions, and communicate this information to guests as needed.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and activities.
  • Perform administrative tasks, such as data entry, reporting, and filing, as required.
  • Maintain a clean and organized work area, adhering to hotel standards and protocols.

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role, preferably in a Front Desk or Guest Services capacity.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and proficiency in hotel software systems.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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