Hotel Guest Service Representative Part Time

2 days ago

Phoenix, Arizona, United States Homewood Suites Full time
Job Description

Embark on an exciting journey in the hospitality industry at Homewood Suites, where we're seeking a Hotel Guest Service Representative Part Time to join our team.

We're proud to foster a fun and inclusive atmosphere for our Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility.

In return, we offer our Team Members the following benefits, incentives, and more:

  • Core Benefits:
    • Paid Sick Time
    • Paid time off and anniversary day off with pay
    • Paid volunteer hours Earn money for community service
    • Flexible schedules

Team Member Travel Perks:

  • Worldwide hotel stays starting at forty-nine dollars per night
  • Free night stays at NCG Hospitality hotels

Professional Development:

  • Dedicated training and development with opportunities for growth
  • Educational and professional certification assistance

Health and Wellness:

  • Health, Dental, and Vision plans
  • Virtual telehealth services
  • Team Member Assistance Program with mental health resources
  • TeleDoc confidential counseling
  • Health and fitness monthly reimbursement program

Financial:

  • 401(k) retirement plan
  • 100% match on the first 3% and 50% match on the next 2% of team member contributions
  • Same day pay
  • Catch Of The Day Program Earn money for helping other team members and guests
  • Everyone Sells Earn money for bringing in business to our properties
  • Referral program for team members

Responsibilities:

  • Greet and interact with guests in a warm, friendly, and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in, and check-out guests and process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure safety and security of the property, staff, and guests

Requirements:

  • Must be available to work a mixture of 7am-3pm and 3pm-11pm shifts
  • Weekend availability is a must
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team

NCG Hospitality is a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states, including Hilton and Marriott hotels, restaurants, and a conference center.

We're committed to supporting our Team Members on their own thrilling adventures, while delivering extraordinary experiences for all guests. Check out our jobs at ncgcareers.com and join our growing team.

NCG Hospitality is an Equal Opportunity Employer.

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