Hotel Guest Experience Coordinator

4 weeks ago


Phoenix, Arizona, United States Kimpton Hotel Full time
About Us

Kimpton Hotel Palomar Phoenix is a boutique hotel that prides itself on creating a culture that reflects the diversity of its guests. We believe that when people can be themselves at work, they shine.

Job Summary

We are seeking a Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing outstanding service to our guests, including registration and check-out, PBX operations, and mail and message service.

Key Responsibilities
  • Review arrivals and note special requests, blocking rooms as needed
  • Check in and out hotel guests in a confident, professional, and friendly manner
  • Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
  • Complete all items on the appropriate checklist by the end of the shift
  • Conduct pre-assignment of hotel rooms, including VIPS, repeat guests, all packages, and any special requests
  • Follow established key control policy
  • Ensure proper credit policies are followed
  • Submit all lost & found articles accompanied by a completed lost & found report
  • Open, secure, and balance out the daily shift bank, including counting and verifying cash, check, and credit card transactions
  • Verify credit limit report
  • Monitor room availability throughout the day
  • Review daily the selling status of the hotel using yield management system
  • Attend department meeting once a month
Requirements
  • High school diploma or general education degree (GED) required
  • Previous experience in a Front Desk or customer-facing role is preferred
  • Knowledgeable of the immediate area, services, attractions, and events
  • Flexible schedule, able to work evenings, weekends, and holidays
  • Work well under pressure, dealing with many arrivals and departures within a short period of time
  • Familiar with hotel systems and operations, and the ability to enter information accurately
We Are an Equal Opportunity Employer

We welcome and celebrate people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. For our complete EEO policy, click here.


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