Guest Services Representative

2 days ago

Phoenix, Arizona, United States Crowne Plaza Phoenix Airport Full time
Job Title: Guest Services Agent

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Crowne Plaza Phoenix Airport. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
  • Stay up-to-date on hotel services, amenities, and promotions to effectively communicate with guests.
  • Maintain a clean and organized work area, adhering to hotel standards.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand for long periods and lift up to 25 pounds.
  • Availability to work a variety of shifts, including weekends and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a world-class hotel brand.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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