Guest Service Ambassador

6 days ago


Phoenix, Arizona, United States Kimpton Hotel Full time
About the Role

We're seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Kimpton Hotel Palomar Phoenix. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Registration and Check-out: Efficiently process guest arrivals and departures, ensuring all necessary information is collected and accurate.
  • PBX Operations: Manage phone calls and messages, providing prompt and knowledgeable assistance to guests and internal teams.
  • Mail and Message Service: Handle guest mail and messages, ensuring timely delivery and confidentiality.
  • Guest Service: Provide outstanding service to guests, anticipating their needs and exceeding expectations.
  • Relationship Building: Develop strong relationships with guests, encouraging repeat business and positive word-of-mouth.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: Previous experience in a front desk or customer-facing role preferred.
  • Knowledge: Familiarity with hotel systems and operations, as well as the ability to enter information accurately.
  • Schedule: Flexible schedule, able to work evenings, weekends, and holidays.
About Us

Kimpton Hotel Palomar Phoenix is a boutique hotel that values diversity, inclusivity, and individuality. We strive to create a work environment that reflects the diversity of our guests and encourages each employee to be their authentic self.



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