Guest Services Representative
4 weeks ago
The Guest Services Agent is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk, and resolving any issues that may arise during their stay.
Key Responsibilities:
• Operate the front desk with accuracy and efficiency
• Check guests in and out of the hotel
• Resolve guest complaints and issues
• Maintain accurate records and reports
• Provide exceptional customer service to guests
• Work effectively as part of a team to ensure a positive guest experience
Requirements:
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to speak English fluently
• Ability to interpret and perform basic computer and POS system functions
Work Environment:
The work environment is typically indoor and may involve exposure to cleaning chemicals. The noise level is minimal to moderate consistent with a hotel environment.
Physical Demands:
The position requires standing more than 2/3 of the time, walking less than 1/3 of the time, and sitting less than 1/3 of the time. The associate may be required to lift up to 15 pounds and push/pull up to 10 pounds.
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