Guest Services Representative

4 weeks ago


Phoenix, Arizona, United States Stonebridge Companies Full time
Job Summary:

The Guest Services Agent is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk, and resolving any issues that may arise during their stay.

Key Responsibilities:

• Operate the front desk with accuracy and efficiency
• Check guests in and out of the hotel
• Resolve guest complaints and issues
• Maintain accurate records and reports
• Provide exceptional customer service to guests
• Work effectively as part of a team to ensure a positive guest experience

Requirements:

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to speak English fluently
• Ability to interpret and perform basic computer and POS system functions

Work Environment:

The work environment is typically indoor and may involve exposure to cleaning chemicals. The noise level is minimal to moderate consistent with a hotel environment.

Physical Demands:

The position requires standing more than 2/3 of the time, walking less than 1/3 of the time, and sitting less than 1/3 of the time. The associate may be required to lift up to 15 pounds and push/pull up to 10 pounds.

  • Phoenix, Arizona, United States Extended Stay Full time

    Key Responsibilities:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and processing reservations, registration,...


  • Phoenix, Arizona, United States CSM Corporation Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a memorable experience for all visitors. This position involves proactively identifying guest requirements and delivering tailored solutions to enhance overall satisfaction.Key Responsibilities:1. Greet and welcome guests with a warm and friendly demeanor.2. Address guest...


  • Phoenix, Arizona, United States Marriott Full time

    Job SummaryAs a Guest Service Representative at Marriott, you will be responsible for providing exceptional customer service to our guests. This includes processing guest check-ins, responding to guest requests, and resolving any issues that may arise during their stay.Key Responsibilities* Process all guest check-ins by confirming reservations, verifying...


  • Phoenix, Arizona, United States Fairfield Inn & Suites Phoenix Midtown Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Services Representative to join our team at Fairfield Inn & Suites Phoenix Midtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.Key ResponsibilitiesWelcome and...


  • Phoenix, Arizona, United States Crowne Plaza Phoenix Airport Full time

    Job Title: Guest Services AgentJob Summary: We are seeking a highly skilled Guest Services Agent to join our team at Crowne Plaza Phoenix Airport. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Responsibilities:Provide...


  • Phoenix, Arizona, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be the first point of contact for our guests, providing a warm and welcoming environment that exceeds their expectations.Key ResponsibilitiesProvide exceptional guest service, ensuring...


  • Phoenix, Arizona, United States Nothing Bundt Cakes Full time

    Guest Service Representative RoleThe Nothing Bundt Cakes Guest Service Representative is the first point of contact for our guests, creating a warm and welcoming environment that showcases our brand's values and commitment to excellence.Key Responsibilities:Promptly greet guests with genuine warmth and helpful enthusiasm, following the Sweet Steps of Service...


  • Phoenix, Arizona, United States Guest Services Full time

    Compensation Amount: 16.00 USD Hourly Job Summary: The General Utility is responsible for maintaining the cleanliness and sanitation of the facility. This includes cleaning all dishes, glasses, utensils, pots and pans, and related food preparation/serving items and equipment, as well as the service and dining areas. The General Utility performs skilled and...


  • Phoenix, Arizona, United States Papillon Airways, Inc Full time

    Job SummaryPapillon Airways, Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for ensuring a seamless guest experience from check-in to departure. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset...


  • Phoenix, Arizona, United States Homewood Suites Full time

    Job DescriptionEmbark on an exciting journey in the hospitality industry at Homewood Suites, where we're seeking a Hotel Guest Service Representative Part Time to join our team.We're proud to foster a fun and inclusive atmosphere for our Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who...


  • Phoenix, Arizona, United States Marriott Full time

    Job SummaryAs a Guest Service Representative at Marriott, you will be responsible for providing exceptional guest experiences through efficient and friendly service. Your primary focus will be on organizing and processing guest check-ins, check-outs, room reservations, and requests. You will also be responsible for securing payment, verifying and adjusting...


  • Phoenix, Arizona, United States AVE by Korman Communities Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at AVE by Korman Communities. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our residents, clients, and guests, ensuring a seamless and memorable experience at our communities.Key...


  • Phoenix, Arizona, United States PILOT Full time

    Job SummaryPilot Company is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing fast, friendly, and clean service to our guests.Key ResponsibilitiesProvide excellent guest serviceMaintain inventoryOperate cash registersMaintain the overall appearance and cleanliness...


  • Phoenix, Arizona, United States Cameron Mitchell Restaurants Full time

    Guest Services RoleAt Cameron Mitchell Restaurants, we strive to create a positive first impression for our guests. Our Guest Services team is responsible for making our guests feel welcome and valued. This includes creating a warm and inviting atmosphere, providing exceptional customer service, and ensuring that our guests have a memorable experience.Key...


  • Phoenix, Arizona, United States Ruby's Diner Full time

    Customer Service RepresentativeRuby's Diner in Anthem is seeking a Customer Service Representative to provide exceptional guest interactions while processing cash or credit card payments efficiently and accurately using a point of sales system. The ideal candidate will have a high standard of customer service from beginning to end, handling each payment...


  • Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

    Job Summary:The Guest Service Agent is responsible for providing exceptional guest service and creating a memorable experience for our guests at the Arizona Grand Resort & Spa. This role requires a friendly, efficient, and hospitable approach to guest check-in and check-out, as well as providing information about resort activities and attractions.Key...


  • Phoenix, Arizona, United States Kneaders Bakery and Cafe Full time

    Customer Service RepresentativeKneaders Bakery & Cafe is seeking a customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key Responsibilities:Provide...


  • Phoenix, Arizona, United States Kimpton Hotel Full time

    Why We're HereWe believe that genuine connections between people make a positive impact on their lives. Our founder, Bill Kimpton, challenged the conventional hospitality industry by creating a unique boutique hotel experience where people can connect on a deeper level. This vision remains our purpose today.Your work here has meaning. You're here to enhance...


  • Phoenix, Arizona, United States Highgate Hotels Full time

    Job Title: Guest Services ManagerHighgate Hotels is seeking a Guest Services Manager to join our team. As a Guest Services Manager, you will be responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior...


  • Phoenix, Arizona, United States Smashburger Full time

    Key Responsibilities:As a Guest Service Expert at Smashburger, you will be responsible for delivering exceptional customer service, ensuring a positive dining experience for every guest. Your key responsibilities will include:Providing Gold Standard service to every guest, ensuring their needs are met and exceeded.Staying knowledgeable about all menu items,...