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Reception Operations Specialist

2 months ago

Kissimmee, Florida, United States Wells Full time
About Us
Wells is a prominent financial services organization committed to empowering our clients, communities, and employees to realize their full potential through expert guidance and resources. We are dedicated to providing a wide range of services including commercial banking, private banking, consumer finance, small business solutions, wealth management, and more.

Position Overview
The Front Desk Administrator plays a crucial role in supporting the overall objectives of our mortgage lending operations. This position involves the effective execution and implementation of established policies and practices.

Key Responsibilities
  • Develop and maintain a strategic recruitment plan for the assigned market/region, focusing on attracting top-tier talent.
  • Collaborate with designated training personnel to create and sustain an effective training framework, including evaluation methods and development plans.
  • Ensure optimal staffing levels are consistently maintained to deliver exceptional customer service.
  • Regularly assess production efficiency and standards.
  • Guarantee compliance with all regulatory requirements.
  • Manage operational and administrative expenses effectively.
  • Address and resolve customer service issues promptly.
  • Foster community engagement initiatives and encourage participation.
  • Perform additional duties as assigned.

Supervisory Responsibilities
  • Oversee and evaluate designated teams or personnel in alignment with organizational policies and legal standards. Responsibilities may include interviewing, hiring, training, and performance appraisals.

Qualifications
To excel in this role, candidates must demonstrate the ability to fulfill essential duties effectively. The following qualifications are indicative of the skills and experience required:
  • A Bachelor’s degree (4-year college) and 2-5 years of relevant experience, or an equivalent combination of education and experience.

Benefits
We offer a comprehensive benefits package that includes:
  • Medical, dental, and vision coverage with wellness incentives
  • Health Savings Account (HSA) with company match
  • Maternity and parental leave
  • Tuition reimbursement programs
  • Mentorship opportunities
  • 401(k) plan with a 6% match

Diversity Commitment
Wells is dedicated to fostering an equitable society, beginning with our employees, clients, and the communities we serve. We prioritize equity, provide essential resources, and strive for excellence in all our endeavors.

Equal Opportunity Employer
We uphold a commitment to equal opportunity for all employees and applicants, ensuring a workplace free from discrimination.