Cirrus One Operations Specialist

2 weeks ago

Kissimmee, Florida, United States Cirrus Design Corporation Full time
Job Overview

Position Summary

The Cirrus One Operations Specialist is responsible for fostering enduring relationships with customers and enhancing their overall experience throughout their journey with Cirrus Aircraft. This role serves as the primary point of contact for clients engaging with our Cirrus Centers, focusing on managing leads, enrollments, renewals, and daily operational coordination for assigned locations. By implementing best practices, the Operations Specialist anticipates and exceeds customer expectations, promoting ongoing interest in Cirrus Aircraft's offerings.

Key Responsibilities

  • Oversee all aspects of Cirrus One accounts, including:
    • Lead Management: Collaborate with leadership and sales teams to evaluate and manage Cirrus One leads.
    • Enrollment Coordination: Facilitate necessary processes such as insurance, MEL/RVSM LOAs, radio licenses, and other essential documentation.
    • Renewal Management: Coordinate the renewal processes with relevant agencies and internal departments.
    • Administrative Support: Proactively inform customers and internal stakeholders about deadlines and account statuses, addressing inquiries related to Cirrus One.
  • Coordinate daily operations for Cirrus One clients:
    • Utilize effective communication to relay customer requests and collaborate with various departments to ensure a premier customer experience.
    • Schedule Cirrus One events accurately and communicate customer needs to the assigned pilots.
    • Ensure pilot schedules are safe and efficient, considering various operational factors.
    • Anticipate scheduling conflicts and make necessary adjustments in collaboration with Flight Operations leadership.
  • Build long-lasting relationships based on exceptional customer service from the initial contact onward.
  • Understand FAA, FCC, and CBP regulations related to Cirrus One and maintain compliance with Cirrus policies.
  • Manage invoicing, statements, and payment processing for Cirrus One.
  • Compile and maintain key metrics to assess demand, capacity, and revenue across Cirrus One and related departments.
  • Support Cirrus Flight Training by maintaining a comprehensive understanding of all operational programs.

Qualifications

  • A bachelor's degree in Business Administration, Aviation Management, Marketing, or a related field, or equivalent experience in aviation or customer service.
  • Experience in the aviation industry or familiarity with aviation administration is preferred.
  • Strong judgment and effective communication skills, both written and verbal.
  • Ability to manage multiple time-sensitive tasks and prioritize effectively in a dynamic environment.
  • Proven ability to collaborate with various departments and external partners.
  • Proficient in Microsoft Office Suite, Adobe Acrobat, and Salesforce.

Competencies

  • Customer Focus: Develops strong relationships and delivers solutions centered around customer needs.
  • Interpersonal Skills: Engages comfortably with diverse groups.
  • Innovative Thinking: Seeks new and improved methods for organizational success.
  • Process Optimization: Identifies efficient processes for task completion, emphasizing continuous improvement.
  • Adaptability: Adjusts approach and demeanor in response to changing demands.

Additional Information

This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Responsibilities may evolve over time, and work beyond standard hours may be required.

Cirrus is committed to maintaining a drug-free workplace and promotes equal employment opportunities. Qualified candidates will be considered for employment without regard to race, gender, national origin, color, age, disability, religion, pregnancy, veteran status, marital status, sexual orientation, or any other characteristic protected by law.

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