Reception Specialist

2 months ago

Kissimmee, Florida, United States Melia Orlando Celebration Full time
FRONT DESK AGENT

Meli Orlando Celebration Hotel

Celebration, Florida

"The world is yours with Meli"

Embarking on a career with Meli means stepping into a realm of limitless opportunities for personal and professional growth. Here, you will experience the essence of belonging to a global family, where your journey is filled with inspiration and adventure. Are you ready to take charge of your career in an environment that fosters creativity and enthusiasm?

Key Responsibilities:
  • Efficiently manage the check-in and check-out processes for hotel guests.
  • Handle all payment transactions in accordance with established protocols.
  • Greet guests warmly and professionally upon arrival.
  • Register guests, issue room keys, and provide detailed information about hotel amenities and room locations.
  • Answer phone calls promptly and courteously.
  • Maximize hotel revenue by effectively upselling rooms.
  • Process credit card transactions accurately, adhering to established guidelines.
  • Communicate any guest requests or issues to management for further action.
  • Address guest complaints with appropriate responses.
  • Direct guest inquiries to the relevant departments or service applications.
  • Implement service recovery strategies to ensure complete guest satisfaction.
  • Assist in booking reservations for guests, whether requested via phone or in-person.
  • Manage cancellations, modifications, and updates regarding reservations.
  • Perform additional duties as assigned.
  • Record and notify guests of incoming packages and mail.
  • Act as an Ambassador for the Meli Rewards loyalty program, facilitating sign-ups, benefits, and point redemption.
General Responsibilities:
  • Maintain awareness of your work schedule and adhere to it reliably.
  • Exhibit teamwork skills consistently.
  • Keep your work area clean, organized, and presentable.
  • Utilize protective equipment as necessary.
  • Promote the hotel through positive interactions and a courteous demeanor.
  • Commit to continuous learning and professional development.
  • Follow hotel policies, procedures, and grooming standards diligently.
This job description outlines the primary responsibilities and qualifications required for the role. EEO/M/F/D/V

Minimum Qualifications:
  • Previous experience in Front Desk or Guest Services at a hotel or resort is preferred.
  • A flexible schedule is essential; availability for various shifts, including mornings, evenings, weekends, and holidays, is required.
  • Proficiency in reading, writing, and speaking English is mandatory; knowledge of additional languages is a plus.
  • Ability to comprehend and address guests' service needs effectively.
  • Strong organizational skills with the ability to maintain focus while multitasking in a fast-paced environment.
  • Attention to detail is crucial.
  • Ability to collaborate effectively with colleagues as part of a cohesive team.
Only candidates authorized to work in the U.S.A. will be considered.

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