Member Support Specialist

2 days ago


Irving, Texas, United States Motion Recruitment Partners LLC Full time
Job Title: Member Support Specialist

At Motion Recruitment Partners LLC, we are seeking a highly skilled Member Support Specialist to join our team. As a key member of our Member Support department, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Communicate and coordinate with customers, members, field teams, business partners, distributors, and suppliers to resolve issues in a timely manner.
  • Assist members with password reset issues via phone.
  • Provide support to members via troubleshooting of issues on products.
  • Provide website support to members via phone and at times via email or chat.
  • Keep records of member interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in CRM tool.
  • May initiate customer contact to proactively identify and address customer needs.
  • Monitors the resolution process to ensure other departments follow through on requests.
  • Provide product and service information for members by researching multiple databases for resolution.
  • Follow up on member inquiries not immediately resolved.
  • Escalate unresolved issues to Level II support.
Requirements:
  • Excellent communication skills (Verbal, Written, and excellent Grammar are very important).
  • 3+ years phone and email support for products (solving problems that may take days to solve due to research to find the answer).
  • External client facing.
  • Call center environment experience.
  • 1+ Year help desk experience preferred.
  • Strong problem-solving skills.
  • Customer Service/Product service experience.
  • Critical/Analytical thinking.
  • Reading Comprehension.
What We Offer:
  • Medical Insurance - Four medical plans to choose from for you and your family.
  • Dental & Orthodontia Benefits.
  • Vision Benefits.
  • Health Savings Account (HSA).
  • Health and Dependent Care Flexible Spending Accounts.
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
  • Hospital Indemnity Insurance.
  • 401(k) including match with pre and post-tax options.
  • Paid Sick Time Leave.
  • Legal and Identity Protection Plans.
  • Pre-tax Commuter Benefit.
  • 529 College Saver Plan.

Motion Recruitment Partners LLC is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.



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