Logistics Support Team Member

7 days ago


Irving, Texas, United States Trucking People Full time
Job Description

We are seeking a highly skilled and experienced Transportation Operations Support Specialist to join our team at Trucking People. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day operations of our transportation services.

Key Responsibilities:
  • Live Troubleshooting and Decision Making: You will be the go-to person for resolving complex issues and making sound decisions in real-time.
  • Collaboration and Teamwork: You will work closely with operations, support, and product optimization teams to plan and improve our client services.
  • Ticket Management: You will assist with a variety of tickets and tasks based on business needs, prioritizing operational issues related to drivers, riders, and colleagues.
Requirements:
  • 2+ Years of Experience: You must have at least 2 years of experience in customer/tech support, specifically focused on troubleshooting and problem-solving.
  • Process Improvement: You must have prior experience improving processes and workflows to enhance support operations, such as automating tasks and streamlining complaint processes.
  • Operational Prioritization: You must be able to prioritize operational issues effectively and make sound decisions on the fly.
  • Key Traits and Skills: You must possess the following traits and skills:
    • Fast-Paced Environment: You must thrive in fast-paced environments and be able to make sound decisions on the fly.
    • Proactivity: You must be proactive and able to think ahead to prevent problems.
    • Effective Communication: You must be an empathetic and effective communicator, excelling at active listening and collaboration.
    • Ambiguity Tolerance: You must be comfortable with ambiguity and able to make thoughtful choices between imperfect options.
    • Solution-Oriented Mindset: You must maintain a solution-oriented mindset and be keen to improve processes.
    • Team Player: You must be an exceptional team player.
  • Preferred Experience: Experience with Salesforce is preferred.
Benefits:
  • Employer-Subsidized Benefits: We offer employer-subsidized health, vision, and dental insurance, as well as employer-subsidized life insurance and short and long-term disability insurance.
  • Paid-Time-Off Package: You will receive a generous paid-time-off package.
  • Pre-Tax Commuter and Healthcare Spending: You will have access to pre-tax commuter and healthcare spending accounts.
  • 401K (Optional): You will have the option to participate in our 401K plan.


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