Customer Service Representative

6 days ago


Pittsfield, Massachusetts, United States IMS People Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at IMS People. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers, either in person, via phone, or through written correspondence.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
  • Develop and maintain a thorough understanding of our products and services to effectively address customer questions and concerns.
  • Stay up-to-date on industry trends and best practices to continuously improve customer service skills and knowledge.

Requirements:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.


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