Customer Service Manager
6 days ago
About Global Partners
Global Partners is a leading energy distribution company that has been delivering innovative solutions for over 75 years. We are committed to transforming the customer experience and rethinking what it means to lead as an adaptive energy distribution company.
The Role
We are seeking a highly motivated and experienced Food Service Team Lead to join our team at Ramunto's Brick Oven Pizza. As a key member of our operations team, you will be responsible for leading our front-of-house staff and ensuring exceptional customer service experiences.
Key Responsibilities
- Lead and manage a team of front-of-house staff to deliver high-quality customer service experiences.
- Assign tasks and ensure the team is executing them properly and efficiently.
- Manage cash handling and inventory control, including counting drawers, creating daily deposits, and filling out cash accountability reports.
- Monitor and maintain industry standards, observing employees to ensure they are upholding standards and making necessary adjustments.
- Prepare all menu items in an appetizing and safe manner.
- Process daily computer reports and maintain accurate records.
- Assist with placing food and supply orders, checking in orders, and organizing stock.
- Maintain cleanliness and general maintenance of the shop.
- Maintain Ramunto's brand standards.
- Complete accurate cost counts every week.
- Execute and delegate shift duties, including temp logs, product dating, timers, and shelf-life tagging.
- Assist with follow-up on tasks to improve Global and Ramunto's inspections.
- Maintain the shop to local health code standards and follow up on tasks assigned by the Department of Health.
What We Offer
- Competitive salaries and opportunities for growth.
- Health and wellness benefits, including medical, dental, vision, and life insurance.
- 401k plan with a match component.
- Tuition reimbursement after 6 months of service.
- Paid volunteer time-off to support community organizations.
Requirements
- Reliable transportation.
- ServSafe certificate preferred.
- Ability to stand, bend, and perform physical tasks of kitchen work.
- Ability to lift 40lbs.
Equal Opportunity Employer
Global Partners is an equal opportunity employer that fosters a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.
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