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Customer Experience Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Experience Representative to join our team at Petco. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales growth, and ensuring a positive shopping experience for our guests.
Key Responsibilities- Customer Service: Provide prompt and courteous service to all guests, answering questions and making product recommendations to drive sales and enhance the shopping experience.
- Sales Growth: Meet or exceed sales targets by effectively employing suggestive selling techniques, promoting products, and providing excellent customer service.
- Merchandise Management: Ensure that merchandise is properly stocked, faced, and priced, and that the sales floor is maintained in a clean and organized manner.
- Animal Care: Demonstrate a high level of interest in the welfare, health, and proper handling of all animals, and ensure that they receive the highest quality care.
- Operational Excellence: Adhere to established operational guidelines and store policies and procedures, and participate in the completion of quarterly and annual physical inventory counts.
- High School Diploma or Equivalent: Required.
- Excellent Communication and Interpersonal Skills: Required.
- Ability to Lift 50 lbs and Pull 2000 lbs Utilizing Material Handling Equipment: Required.
- Competitive Salary and Benefits Package: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for Advancement: We offer opportunities for advancement and professional growth, including training and development programs.
