Automotive Service Operations Manager

1 week ago


Pompano Beach, Florida, United States Lou Bachrodt Auto Group Full time
Job Overview

We are seeking a skilled and experienced Automotive Service Manager to oversee our service department at Lou Bachrodt Auto Group. This role is essential in managing the administrative, operational, and financial aspects of our service operations.

Key Responsibilities:
  • Manage the financial operations of the service department, including billing, invoicing, and transaction reconciliation.
  • Set and evaluate departmental goals and objectives.
  • Analyze performance metrics to enhance service efficiency, labor productivity, and overall profitability.
  • Ensure adherence to company policies and operational procedures.
  • Address customer concerns and resolve service-related issues in a timely and professional manner.
  • Promote a collaborative work environment that encourages teamwork and employee growth.
  • Develop and maintain standard operating procedures (SOPs) for service operations.
  • Ensure all staff are current with Environmental Health and Safety (EHS) and compliance training.
  • Stay informed about and comply with relevant federal, state, and local regulations affecting service operations.
  • Lead by example, holding both yourself and your team accountable for performance.
  • Build and maintain relationships with vocational and technical schools to support recruitment efforts.
Qualifications:
  • Demonstrated experience in a managerial capacity within the automotive service sector.
  • In-depth knowledge of administrative and financial processes specific to automotive service departments.
  • Strong problem-solving skills with the ability to navigate various situations with limited standardization.
  • Proficient in automotive service management software, specifically Reynolds & Reynolds, with a minimum of three years of recent experience.


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