Customer Support Specialist

1 week ago


Gaithersburg, Maryland, United States i360technologies Full time
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at i360technologies. As a key member of our support team, you will be responsible for providing top-notch support to our clients and ensuring their E2 Travel System needs are met.

Key Responsibilities
  • Provide expert-level support to clients via phone, email, and chat, resolving complex issues related to the E2 Travel System.
  • Develop and document user business requirements for E2 products and services, ensuring seamless implementation and delivery.
  • Collaborate with cross-functional teams to identify and implement process improvements, enhancing the overall client experience.
  • Design and deliver training programs for clients, ensuring they have the necessary skills to maximize their E2 Travel System investment.
  • Stay up-to-date with the latest E2 Travel System features and functionality, providing expert guidance to clients and internal stakeholders.
Requirements
  • 2+ years of experience in a customer support role, with a focus on software applications.
  • Proven expertise in E2 Travel System, with a strong understanding of its features and functionality.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong analytical and technical skills, with the ability to troubleshoot complex issues.
  • Experience with ServiceNow and ITIL Foundation certification a plus.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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