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Customer Support Representative

2 months ago

Gaithersburg, Maryland, United States AUI Fine Foods, Inc. Full time
Company Overview

AUI Fine Foods, Inc. is a renowned gourmet food enterprise located in the Washington, DC region, specializing in high-quality culinary products. With a diverse portfolio of over 1,400 items sourced globally, we cater to prestigious hotels, restaurants, and various food service establishments.

Position Summary

We are on the lookout for a detail-oriented and customer-centric individual to join our Customer Service Team as a Customer Experience Associate. This role is ideal for someone who thrives in a dynamic environment and is eager to tackle both customer service and operational challenges.

Our team operates on a hybrid work model, allowing flexibility while maintaining essential in-person collaboration during designated days.

Key Responsibilities
  • Act as the primary liaison for customers, managing communications through various channels including phone, email, and chat.
  • Process customer orders efficiently and ensure clear communication regarding order details such as availability, pricing, and shipping timelines.
  • Monitor and manage customer fill rates, providing information on regular items and suggesting alternatives when necessary.
  • Identify and escalate customer issues to the appropriate AUI Territory Managers for swift resolution.
  • Collaborate closely with the Sales team to enhance support for sales and account management initiatives.
  • Assist in customer-focused projects, including Business Reviews and addressing Lost Placements.
  • Engage with other departments like Supply Chain, Finance, and Marketing to achieve common goals.
  • Utilize CRM systems and other IT tools to maintain accurate customer information and respond to product inquiries.
  • Research product specifications to assist with customer needs and facilitate product evaluations.
Qualifications

Required:
- 1-3 years of relevant experience.
- Quick adaptability to Microsoft Dynamics with training.
- Strong relationship-building capabilities.

Preferred:
- Familiarity with other CRM platforms and SharePoint.
- A genuine passion for problem-solving and customer support.

Compensation

The hourly wage for this position is $25.00, with eligibility for bonuses.

AUI Fine Foods is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer.