Technical Support Specialist

2 weeks ago


Gaithersburg, Maryland, United States Doyon Government Group Full time
Job Overview

Founded in 1979, Doyon Government Group (DGG) is a prominent IT Managed Services Provider located in the Washington, DC Metro area. Our mission is to equip organizations with scalable solutions that foster secure and efficient operational environments. DGG holds multiple certifications, including Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec, and Lenovo Partner.

The Technical Support Specialist - Tier 3 plays a crucial role in delivering technical assistance to clients, addressing issues related to applications, system access, hardware, software, and networks. This position is responsible for diagnosing and resolving intricate problems or escalating them to the Tier 4 Technical Support Specialist or the Technical Account Manager. Additionally, this role includes providing training and mentorship, serving as an escalation point for Tier 1 and Tier 2 Support Specialists. On-site technical assistance for clients may also be part of the responsibilities.

Qualifications:

  • A minimum of 2 years of relevant experience in a technical support environment
  • Possession of a valid driver's license, insurance, and a reliable personal vehicle
  • Preferred Certifications:
    • A+
    • Microsoft Office Specialist
    • Apple Certified Support Professional
    • Apple Certified Mac Technician (ACMT)
    • Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
    • Google IT Support Professional
Company Overview

Doyon Government Group (DGG) consists of a family of companies with 8(a), small, and disadvantaged business (SDB) set-aside certifications, and a wealth of in-house resources. We provide a comprehensive range of domestic construction and information technology program support services to federal, state, and local government agencies.

DGG is a subsidiary of Doyon, Limited, an Alaskan Native Corporation (ANC) based in Fairbanks, Alaska. Established under the 1971 Alaska Native Claims Settlement Act (ANCSA), Doyon is the largest private landowner in Alaska, with over 12.5 million acres allocated to the corporation under ANCSA. Doyon operates a diverse family of companies and has built a strong reputation for innovation and technical expertise.

As a Federal Contractor, we comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and are committed to equal opportunity employment. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at.

It is Doyon's business philosophy to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.



  • Gaithersburg, Maryland, United States Specialist Office Full time

    Job OverviewPosition: Medical Assistant / Medical ReceptionistLocation: Specialist OfficeREQUIREMENTS:Proven experience as a Medical Assistant or ReceptionistMinimum of 1 year of experience in a similar role (preferred)Excellent communication abilitiesStrong attention to detailCapability to manage multiple tasks efficientlyRESPONSIBILITIES:The selected...


  • Gaithersburg, Maryland, United States LGC Clinical Diagnostics Full time

    Job DescriptionLGC Clinical Diagnostics is a leading developer and manufacturer of diagnostic quality solutions and component materials for the life sciences industry.We partner with assay developers, pharmaceutical companies, and academic institutions to commercialize diagnostic products across the entire diagnostic pipeline.Laboratorians and diagnostic...

  • Support Specialist

    4 days ago


    Gaithersburg, Maryland, United States CSAAC Full time

    Job Opportunity at CSAACCSAAC, a leading non-profit organization dedicated to supporting individuals with autism, is seeking qualified candidates for the position of Direct Support Specialist.About the RoleWe are looking for compassionate and dedicated individuals to join our team as Direct Support Specialists. As a Direct Support Specialist, you will play a...


  • Gaithersburg, Maryland, United States Leidos Full time

    Job Summary:Leidos is seeking an experienced Technical Trainer to support the Federal Aviation Administration Enterprise-Information Display System (E-IDS) project. As a Technical Trainer, you will be responsible for developing, editing, and documenting web-based training materials in accordance with FAA standards.Key Responsibilities:Develop and implement...


  • Gaithersburg, Maryland, United States Community Support Services Full time

    Community Support Services, Inc. is currently looking for a dedicated Special Education Teacher to join our team at the Marcia D. Smith School, a community-based, non-public educational institution catering to adolescents with autism. Each student is provided with a tailored educational plan that includes extensive support. The curriculum emphasizes...


  • Gaithersburg, Maryland, United States Community Support Services Full time

    Facility Maintenance Specialist plays a crucial role within the Facilities team, overseeing the upkeep of multiple commercial properties and numerous residential group homes for Community Support Services, a non-profit organization dedicated to assisting individuals with autism and other developmental challenges. The position encompasses a variety of...


  • Gaithersburg, Maryland, United States The Foundation Schools Full time

    POSITION OVERVIEW The Student Support Specialist is responsible for overseeing the behavior and safety of their designated student, ensuring adherence to the behavior modification framework, institutional guidelines, and organizational policies. This role involves assisting students in minimizing and avoiding inappropriate actions while accompanying them to...


  • Gaithersburg, Maryland, United States ABSS SOLUTIONS INC Full time

    Position OverviewABSS SOLUTIONS INC is seeking a Bilingual Client Support Specialist who will be tasked with delivering exceptional customer service, performing data entry tasks, and providing backup cashiering support.Key Responsibilities:The Client Support Specialist will work closely with their supervisor to assist in the processing of camera system...


  • Gaithersburg, Maryland, United States Changing the Lives of Children with Autism- CLCA Full time

    Position OverviewWe are seeking a dedicated Autism Support Specialist to provide assistance to a 20-year-old individual with autism. This role involves working Monday through Friday from 9 AM to 5 PM.Key ResponsibilitiesSupport the individual in developing daily living skills.Assist with household chores and community engagement activities.Facilitate...


  • Gaithersburg, Maryland, United States Changing the Lives of Children with Autism- CLCA Full time

    Position Overview: Autism Support SpecialistDeliver individualized assistance to children and adolescents diagnosed with autism spectrum disorder.Enjoy flexible scheduling options, including after-school hours, weekends, and summer sessions.Candidates must possess reliable transportation and successfully complete a background screening.Potential for career...


  • Gaithersburg, Maryland, United States Sheppard Pratt Full time

    Job Summary:We are seeking a dedicated and compassionate Educational Support Specialist to join our team at Sheppard Pratt School in Gaithersburg. As a key member of our educational staff, you will play a vital role in supporting the cognitive, social, and emotional growth of our students with autism spectrum disorder, intellectual disabilities, multiple...


  • Gaithersburg, Maryland, United States Housing Opportunities Commission Full time

    Administrative Support Specialist The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County's need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private...


  • Gaithersburg, Maryland, United States Housing Opportunity Com Full time

    Job OverviewPosition: Administrative Support SpecialistThe Housing Opportunities Commission of Montgomery County (HOC) is dedicated to addressing the critical need for affordable housing in the community. Established in 1974, HOC is empowered to acquire, manage, and operate housing facilities, facilitate construction or renovation projects, and secure...


  • Gaithersburg, Maryland, United States Asbury Communities Full time

    Catering Support SpecialistJob Category: Dining-Hospitality Requisition Number: DININ008018OverviewAt Asbury Methodist Village, we are dedicated to providing exceptional service in our continuing care retirement community. We offer a range of independent living options, including courtyard homes, villas, and spacious apartments, alongside assisted living,...


  • Gaithersburg, Maryland, United States ICONMA Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Laboratory Support Specialist to join our team at ICONMA. As a key member of our laboratory team, you will be responsible for ensuring the smooth operation of our laboratory facilities.Key ResponsibilitiesSpecimen Management: Receive, sort, and store specimens in a timely and accurate...


  • Gaithersburg, Maryland, United States Domino's Franchise Full time

    Position Overview:We are seeking dedicated customer support specialists who possess strong interpersonal skills and a friendly demeanor. As our business expands rapidly, we offer numerous opportunities for advancement, whether you aspire to move into management or explore other career paths. This role can fit into your lifestyle, whether as a primary job, a...


  • Gaithersburg, Maryland, United States Ted's Bulletin Full time

    Join the Culinary Team at Ted's BulletinAt Ted's Bulletin, known for our delightful tarts, indulgent milkshakes, and all-day breakfast offerings, we are more than just a restaurant. We take pride in our scratch kitchen, utilizing fresh ingredients to create a menu filled with mouthwatering American dishes. As we evolve, we have introduced lighter fare while...


  • Gaithersburg, Maryland, United States Domino's Franchise Full time

    Position Overview:We are on the lookout for skilled customer support specialists who possess a vibrant personality and exceptional interpersonal skills. As our business expands rapidly, there are numerous opportunities for you to advance your career, whether that leads to management roles or other paths. Whether you are seeking a primary job, a side gig, or...


  • Gaithersburg, Maryland, United States Domino's Franchise Full time

    Position Overview:We are on the lookout for skilled customer support specialists who possess a vibrant personality and exceptional interpersonal skills. As our business expands rapidly, we offer numerous opportunities for personal and professional development, whether you aspire to move into management or explore other career paths. Whether this role is your...


  • Gaithersburg, Maryland, United States CSAAC Full time

    About CSAAC:Community Services for Autistic Adults and Children (CSAAC) is a dedicated nonprofit organization focused on providing support to individuals diagnosed with autism. With a commitment to enhancing the quality of life for our clients, CSAAC operates numerous group homes within the region.Position Overview:We are seeking both full-time and part-time...