Technical Support Specialist
2 weeks ago
Founded in 1979, Doyon Government Group (DGG) is a prominent IT Managed Services Provider located in the Washington, DC Metro area. Our mission is to equip organizations with scalable solutions that foster secure and efficient operational environments. DGG holds multiple certifications, including Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec, and Lenovo Partner.
The Technical Support Specialist - Tier 3 plays a crucial role in delivering technical assistance to clients, addressing issues related to applications, system access, hardware, software, and networks. This position is responsible for diagnosing and resolving intricate problems or escalating them to the Tier 4 Technical Support Specialist or the Technical Account Manager. Additionally, this role includes providing training and mentorship, serving as an escalation point for Tier 1 and Tier 2 Support Specialists. On-site technical assistance for clients may also be part of the responsibilities.
Qualifications:
- A minimum of 2 years of relevant experience in a technical support environment
- Possession of a valid driver's license, insurance, and a reliable personal vehicle
- Preferred Certifications:
- A+
- Microsoft Office Specialist
- Apple Certified Support Professional
- Apple Certified Mac Technician (ACMT)
- Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
- Google IT Support Professional
Doyon Government Group (DGG) consists of a family of companies with 8(a), small, and disadvantaged business (SDB) set-aside certifications, and a wealth of in-house resources. We provide a comprehensive range of domestic construction and information technology program support services to federal, state, and local government agencies.
DGG is a subsidiary of Doyon, Limited, an Alaskan Native Corporation (ANC) based in Fairbanks, Alaska. Established under the 1971 Alaska Native Claims Settlement Act (ANCSA), Doyon is the largest private landowner in Alaska, with over 12.5 million acres allocated to the corporation under ANCSA. Doyon operates a diverse family of companies and has built a strong reputation for innovation and technical expertise.
As a Federal Contractor, we comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and are committed to equal opportunity employment. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at.
It is Doyon's business philosophy to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
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