Guest Services Representative

1 week ago

Tempe, Arizona, United States Best Western Group Full time

Guest Services Representative

Job Overview

Property Overview

Located in a vibrant area, this hotel offers guests a welcoming atmosphere combined with modern amenities. Guests can enjoy a restful night in comfortable beds and refreshing showers, setting the tone for a productive day ahead. The lobby features locally sourced coffee and pastries, perfect for guests on the go. With various corporate offices and educational institutions within walking distance, the hotel is ideal for both business and leisure travelers. After a long day, guests can unwind at the rooftop lounge, savoring delightful meals and signature cocktails while taking in stunning views.

This hotel provides everything necessary for a successful business trip, a quick getaway, or a university visit.

Position Title: Guest Services Representative

Position Summary: The Guest Services Representative is the face of the hotel, ensuring that guests receive exceptional service throughout their stay. Responsibilities include checking in guests, managing room assignments, accommodating special requests, and facilitating a seamless checkout experience.

Key Responsibilities:

  • Maintain an accurate inventory of room availability, reservations, and assignments.
  • Possess a comprehensive understanding of the reservations system, including cancellation policies.
  • Be knowledgeable about room types, locations, and rates.
  • Check in guests and assign rooms efficiently.
  • Coordinate with housekeeping to update room statuses, including check-outs and special requests.
  • Collaborate with maintenance to address guest room issues promptly.
  • Utilize effective sales techniques to promote room bookings and hotel services.
  • Stay informed about daily hotel activities and events.
  • Address and resolve guest complaints professionally.
  • Process guest check-outs and manage financial transactions.
  • Ensure guest privacy is maintained at all times.
  • Exhibit a high standard of professional appearance and conduct.
  • Participate in departmental meetings as required.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Strong communication skills with guests and hotel staff.
  • Familiarity with local attractions and events.
  • Understanding of credit and cash handling procedures.
  • Ability to learn safety and emergency protocols.
  • Proficient in the use of front office technology.
  • Knowledge of proper telephone etiquette.
  • Flexibility to work varied shifts, including weekends and holidays.

Job Type: Full-time

Compensation: Starting at $16.00 per hour

Benefits Include:

  • 401(k) plan
  • Dental and health insurance
  • Employee discounts
  • Paid time off
  • Vision insurance

Work Environment: This position is located within a dynamic hotel environment, focused on delivering exceptional guest experiences.

Equal Employment Opportunity: The hotel is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, age, disability, gender, or any other characteristic protected by law.

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