Guest Services Coordinator

1 week ago

Tempe, Arizona, United States Best Western Group Full time

Guest Services Coordinator

Job Overview

Property Overview

Located in the heart of a vibrant neighborhood, this hotel offers guests a comfortable and welcoming atmosphere while providing easy access to local attractions and amenities. Guests can enjoy a restful night in our premium beds, followed by a refreshing shower experience and quality amenities to start their day right. The lobby features locally sourced coffee and pastries, perfect for a quick grab before heading out. With corporate offices, educational institutions, and public transport options just a short walk away, convenience is at your fingertips. In the evening, guests can unwind with delightful dining options or relax at our rooftop lounge, savoring the breathtaking sunsets.

This property is ideal for business travelers, weekend getaways, or university visits.

Position Summary: The Guest Services Coordinator plays a crucial role in representing the hotel to guests throughout their stay, ensuring exceptional customer service at every stage. Responsibilities include managing guest registrations, room assignments, accommodating special requests, and facilitating a seamless checkout experience.

Key Responsibilities:

  • Maintain an accurate inventory of room availability, reservations, and assignments.
  • Possess a thorough understanding of the reservations system, including cancellation policies.
  • Familiarize oneself with room types, locations, and pricing.
  • Register guests upon arrival and assign appropriate accommodations.
  • Coordinate with housekeeping to update room statuses and manage special requests.
  • Collaborate with maintenance to address guest room issues promptly.
  • Utilize effective sales techniques to promote room bookings and hotel services.
  • Stay informed about daily events and activities within the hotel.
  • Report any unusual occurrences or guest requests to management.
  • Handle guest complaints professionally and courteously.
  • Process guest check-outs and manage financial transactions securely.
  • Ensure guest privacy is maintained at all times.
  • Exhibit a high level of professionalism in appearance and conduct.
  • Participate in departmental meetings as required.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Strong communication skills with guests and staff.
  • Knowledge of local attractions and events.
  • Understanding of credit and cash handling procedures.
  • Ability to learn and apply safety and emergency protocols.
  • Proficient in the use of front office technology.
  • Familiarity with proper telephone etiquette.
  • Flexibility to work various shifts, including weekends and holidays.

Employment Type: Full-time

Compensation: Starting at $16.00 per hour

Benefits:

  • 401(k) plan
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Work Environment: This position is located within a dynamic hotel setting that prioritizes equal employment opportunities for all individuals, regardless of race, color, religion, national origin, age, disability, gender, or any other characteristic protected by law.

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