Guest Services Coordinator

2 weeks ago


Tempe, Arizona, United States La Quinta Inn, Phoenix Sky Harbor Airport Full time

We are looking for a motivated and customer-oriented front desk representative to enhance our guest services team. Your role will involve:

Welcoming visitors, managing their accounts, addressing inquiries, and resolving complaints to ensure a memorable experience for every guest.

You should possess outstanding communication abilities and a dedication to prioritizing our guests' needs. If you enjoy engaging with individuals in a friendly atmosphere, we encourage you to consider this opportunity.



Key Responsibilities:
  • Greet, register, check-in, and check out guests at the hotel, provide room keys and numbers, and securely handle credit card information.
  • Collaborate with housekeeping to ensure accommodations are prepared for incoming guests.
  • Address customer complaints when necessary.

Regular Bookkeeping Duties:

Maintain accurate and up-to-date hotel guest information.


  • Handle incoming calls, process online and in-person booking requests, and respond to inquiries regarding room rates, availability, amenities, loyalty programs, and special requests.

Qualifications:
  • Experience in managing phone calls and resolving challenging situations.
  • High school diploma, GED, or equivalent required.
  • Preferred: At least one year of experience in the hospitality sector as a front desk agent or in a similar role.
  • Familiarity with Microsoft Office and reservation management systems.
  • Strong customer service, interpersonal, organizational, and time management skills.


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