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Guest Services Coordinator

2 months ago

Tempe, Arizona, United States Dave & Buster Full time
Job Overview:

At Dave & Buster's, every day is unique and filled with excitement. You will engage with a diverse array of guests, ensuring their experiences are memorable while balancing flexible hours that suit your lifestyle. Our team is vibrant and supportive, making work enjoyable.

We provide a comprehensive benefits package for many roles, including health insurance, retirement plans, complimentary games, and more.

POSITION SUMMARY: The role of Guest Services Coordinator is crucial in creating a welcoming atmosphere for our guests. This position demands excellent communication skills to assist guests throughout their entertainment, dining, and retail experiences.

KEY RESPONSIBILITIES:
  • Deliver an exceptional guest experience by combining top-notch food, beverages, and entertainment in a lively setting.
  • Serve as the face of the establishment, warmly greeting guests and managing game rentals, merchandise sales, and phone inquiries.
  • Keep supervisors informed of any significant issues and take immediate corrective actions when necessary.
  • Bid farewell to guests, ensuring their satisfaction and encouraging future visits.
  • Prepare for shifts by ensuring the front desk area is well-stocked with necessary supplies.
  • Maintain cleanliness and organization at the front desk and host station.
  • Ensure all menus are clean, stocked, and properly maintained.
  • Conduct regular inventory checks as needed.
  • Foster a positive working relationship with team members to enhance morale and productivity.
  • Alert management to any guest dissatisfaction promptly.
  • Assist team members as required based on business needs.
  • Manage table turnover efficiently by monitoring open tables and assisting with cleaning as necessary.
  • Ensure fair seating arrangements in dining areas.
  • Guide guests from the entrance, assisting with their needs and directing them appropriately.
  • Communicate wait times effectively to guests and team members.
  • Deliver silverware to guests as they are seated.
  • Process transactions accurately and efficiently.
  • Handle 'To Go' orders with precision.
  • Promote merchandise sales from the front desk when applicable.
  • Maintain a friendly demeanor and smile frequently.
  • Previous experience in hospitality, retail, or cash handling is preferred but not mandatory.
  • Communicate effectively with multiple guests while promoting enthusiasm for the brand.
  • Adhere to dress guidelines, maintaining a neat and professional appearance.
  • Demonstrate proficiency in reading and communicating in English.
  • Articulate clear greetings, requests, and farewells to guests.
  • Respond calmly to guest concerns and escalate issues to management as needed.
  • Must be at least 16 years old.
PHYSICAL REQUIREMENTS:

The physical demands of this role include the ability to:
  • Work various shifts, including evenings and weekends.
  • Thrive in a fast-paced, noisy environment.
  • Read and write handwritten notes.
  • Lift and carry items weighing up to 30 pounds.
  • Stand and move about the facility for extended periods.
  • Reach, bend, and stoop frequently.
The above responsibilities are intended to outline the general nature and level of work performed by individuals in this position. They are not exhaustive of all duties and skills required.

As an equal opportunity employer, Dave & Buster's is committed to nondiscrimination in all employment practices and complies with all relevant laws.

Dave & Buster's proudly participates in E-Verify where required by law.

Compensation:
  • Hourly pay starts at $14.75.
Salary Range:
14.35

14.75

We are an equal opportunity employer and participate in E-Verify in states where required.