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Guest Services Coordinator

2 months ago

Tempe, Arizona, United States La Quinta Inn, Phoenix Sky Harbor Airport Full time

We are seeking a motivated and customer-oriented Hospitality Front Desk Associate to enhance our guest services team.

Your role will involve greeting guests, managing reservations, addressing inquiries, and resolving issues to ensure a memorable stay for every visitor.

Exceptional communication skills and a dedication to guest satisfaction are essential. If you thrive in a dynamic environment where you can engage with people, this position is for you.



Key Responsibilities

  • Greet, register, check-in, and check-out guests, providing room keys and ensuring accurate credit card processing.
  • Collaborate with housekeeping to guarantee rooms are prepared for incoming guests.
  • Address and resolve customer complaints effectively.

Administrative Duties:
Maintain up-to-date and accurate guest information records.

  • Handle incoming calls and online booking requests, providing information on room rates, availability, amenities, loyalty programs, and special accommodations.

Required Qualifications

  • Experience in handling phone inquiries and managing challenging situations.
  • High school diploma, GED, or equivalent required.
  • Preferred: Minimum of one year of experience in the hospitality sector as a front desk agent or in a similar role.
  • Proficient in Microsoft Office and reservation management software.
  • Strong customer service, interpersonal, organizational, and time management skills.