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Guest Services Coordinator

2 months ago

Tempe, Arizona, United States Best Western Group Full time

Guest Services Coordinator

Job Overview

Property Overview

Located in the vibrant Downtown Tempe area, our hotel offers a welcoming atmosphere that combines the comforts of home with the excitement of local attractions. Guests can enjoy a restful night in our premium beds, followed by refreshing showers and luxurious spa amenities to kickstart their day. Our lobby features locally sourced coffee and pastries, perfect for a quick grab-and-go. With numerous corporate offices, Arizona State University, and public transport options within walking distance, both work and leisure are easily accessible. In the evenings, guests can indulge in delightful appetizers or unwind with a signature cocktail at our rooftop lounge while taking in breathtaking Arizona sunsets. For entertainment, our rooms are equipped with high-speed Wi-Fi and smart TV capabilities for streaming their favorite shows.

This property is ideal for business travelers, quick getaways, or university visits.

Position Title: Guest Services Coordinator

Position Summary: The Guest Services Coordinator serves as the primary point of contact for guests throughout their stay, collaborating with hotel staff to ensure exceptional customer service. Key responsibilities include welcoming guests, managing room assignments, accommodating special requests, and facilitating a seamless check-out process.

Key Responsibilities:

  • Maintain an accurate inventory of room availability, reservations, and assignments.
  • Possess a comprehensive understanding of the reservations system, including cancellation policies.
  • Familiarize oneself with room types, locations, and pricing.
  • Register incoming guests and allocate rooms accordingly.
  • Coordinate with housekeeping to manage room status updates, including check-outs and special requests.
  • Collaborate with maintenance to address guest room repairs.
  • Utilize effective sales techniques to promote room bookings and additional hotel services.
  • Stay informed about daily hotel activities and events.
  • Report any unusual incidents or guest requests to management.
  • Handle guest complaints with professionalism and courtesy.
  • Process guest check-outs and manage financial transactions.
  • Ensure guest privacy is maintained at all times.
  • Exhibit a high standard of professional appearance and conduct.
  • Participate in departmental meetings as required.
  • Perform other related duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Strong communication skills with guests and staff.
  • Knowledge of local attractions and events.
  • Understanding of financial procedures related to guest transactions.
  • Ability to learn and implement safety and emergency protocols.
  • Proficient in the use of front office technology.
  • Familiarity with proper telephone etiquette.
  • Flexibility to work various shifts, including weekends and holidays.

Employment Type: Full-time

Compensation: Starting at $16.00 per hour

Benefits Include:

  • 401(k) plan
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

Work Schedule:

  • 8-hour shifts
  • Availability on holidays
  • Weekend shifts required

Experience:

Prior experience in the hospitality industry is preferred.

Equal Employment Opportunity:

Our company is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, age, disability, gender, or any other characteristic protected by applicable laws.