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Guest Services Representative

2 months ago

Tempe, Arizona, United States Hostmark Hospitality Full time

Guest Services Representative

Hostmark Hospitality

As a Guest Services Representative, your responsibilities will include:

Delivering a warm and welcoming first impression to our visitors, showcasing a genuine enthusiasm for providing outstanding service.

Engaging with guests both in person and via phone on a daily basis.

Resolving inquiries and challenges, while confidently utilizing a computer system for guest check-ins and check-outs, as well as managing cash and credit card transactions with precision.

Previous experience in hospitality is advantageous. Familiarity with Opera software is a plus.

To excel in this position, you should possess strong English communication skills, enabling you to read, write, and converse fluently. Regular use of computers and various software applications will be required. This role involves continuous movement, and you may occasionally need to lift or transport items weighing up to 20 pounds.

Equal Opportunity Employment: We are committed to providing equal employment opportunities to all applicants, regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations will be provided for qualified individuals with disabilities. Our facilities maintain a drug-free environment, and background checks are mandatory prior to employment.

About Hostmark Hospitality: Our organization is dedicated to creating a supportive and friendly work environment, where the team feels like a second family. We offer comprehensive medical benefits starting the first of the month following 60 days of employment for full-time staff.

Explore the opportunity to work in a vibrant setting where exceptional guest service is our primary focus.