Member Experience Director

2 weeks ago


Clearfield, Utah, United States VASA Fitness Full time
Job Summary

We are seeking a highly motivated and experienced Member Experience Lead to join our team at VASA Fitness. The ideal candidate will have a proven track record of delivering exceptional customer experiences and leading high-performing teams.

Key Responsibilities
  • Uplift Culture: Ensure that all Member Experience Specialists create and maintain a positive and inclusive culture within the club.
  • Guest-to-Member Journey: Implement a welcoming and non-intimidating experience for guests and members, ensuring a seamless transition from guest to member.
  • Team Leadership: Recruit, hire, and train Member Experience Specialists, leading by example and ensuring that the team is equipped to provide a world-class experience.
  • Club Operations: Maintain the club's facilities, equipment, and overall appearance, ensuring a clean and welcoming environment for members and guests.
  • Sales and Revenue Growth: Promote REVIVE sales and drive revenue growth through effective sales strategies and tactics.
Management Responsibilities
  • Staffing and Scheduling: Support the General Manager in forecasting staffing needs and scheduling interviews for open positions.
  • Training and Development: Schedule and facilitate training for new Member Experience Specialists, ensuring they are equipped to provide exceptional customer experiences.
  • Coaching and Feedback: Provide in-the-moment coaching and feedback to Member Experience Specialists, recognizing success and addressing opportunities for improvement.
  • Delegation and Prioritization: Delegate tasks to maximize efficiencies and create balanced workloads, prioritizing tasks to achieve club goals.
Leadership and Coaching
  • Communication and Motivation: Communicate effectively with the team, leading by example and motivating them to understand and develop passion for the brand and its values.
  • Problem-Solving and Innovation: Proactively provide ideas and solutions to help move the business forward, prioritizing tasks to achieve club goals.
  • Relationship Building: Build trust and strong relationships with all team members, providing coaching and feedback to inspire commitment and positive change.
Requirements
  • Education: High School Diploma or GED required; Bachelor's degree preferred.
  • Experience: 3+ years of customer service experience in a retail, restaurant, or in-person based service industry, with 3+ years of leading operational teams.
  • Skills: Strong verbal and written communication skills, ability to build relationships quickly, and personal interest in health, wellness, fitness, and nutrition.
  • Certifications: CPR Certified within the first 30 days of employment.
  • Background Check: Pass a background check.


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