AAA Roadside Assistance Specialist

3 weeks ago


Clearfield, Utah, United States AAA Northern California, Nevada & Utah Full time

JOB OVERVIEW
At AAA Northern California, Nevada & Utah, we embrace our core values and mission, which serve as the foundation for our operations.

We are dedicated to evolving AAA for the future, aiming to cultivate lifelong Members by harnessing the creativity and dedication of our Team Members.

Why Join Us?
Competitive Compensation - potential participation in AAA's annual incentive programs based on your role.

401k Matching

We offer a dollar-for-dollar company match up to 6% of eligible earnings each pay period.

Comprehensive Benefits
Medical, Dental, Vision, wellness initiatives, and more.
Paid Holidays and Paid Time Off

Team Members earn paid time off monthly, plus an additional 24 hours annually for volunteer work.

Collaborative Work Environment
At AAA, your contributions to exceptional member service are highly valued.
Enjoy a complimentary AAA Classic Membership and discounts on AAA products.
Tuition Reimbursement Program available.

Our Team Members are committed to delivering outstanding service and assisting our Members in overcoming life's challenges. We recognize that your experiences outside of work contribute to your professional identity.

Position Summary:
The Roadside Assistance Specialist provides friendly and professional support in addressing member inquiries regarding Roadside Assistance and other AAA services within a busy call center environment.

Key Responsibilities:
- Efficiently manage multiple technology systems to coordinate assistance for AAA Members in need of roadside support.
- Collaborate with Territory/Fleet Managers to enhance understanding of their areas.
- Maintain and update the information system while keeping members informed about requested services.

Required Skills and Qualifications:
- Exceptional verbal and written communication skills, even in high-pressure situations.
- Proficient in computer applications, telephone systems, and dispatch/radio operations.
- Basic knowledge of vehicle components and common vehicle issues.
- Strong problem-solving and listening abilities to assess member safety and respond effectively.
- Ability to navigate multiple applications simultaneously.
- Typing speed of 45 WPM.
- Starting pay of $19.00 per hour.


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