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Customer Service Representative

2 months ago

Clearfield, Utah, United States VASA Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Experience Specialist to join our team at VASA Fitness. As a key member of our staff, you will be responsible for delivering exceptional service to our members and guests, ensuring a positive and memorable experience at our fitness club.

Key Responsibilities
  • Member Engagement: Greet members and guests with a smile, eye contact, and courteous tone, creating a welcoming atmosphere at our club.
  • Membership Sales: Provide clear direction, accurate information, and support to members and guests, promoting our membership plans and amenities.
  • Club Tours: Offer personalized tours of our facilities, highlighting our state-of-the-art equipment, group fitness classes, and other amenities.
  • Customer Service: Anticipate and respond to member needs, resolving issues promptly and professionally.
  • Team Collaboration: Work closely with our team to implement ideas and improve the member experience, ensuring our club meets the highest standards of service and quality.
Requirements
  • Excellent Communication Skills: Ability to communicate effectively with members, guests, and colleagues, both verbally and in writing.
  • Customer Focus: Passion for delivering exceptional service and creating a positive experience for our members and guests.
  • Problem-Solving Skills: Ability to anticipate and resolve member issues promptly and professionally.
  • Teamwork: Willingness to work collaboratively with our team to achieve our goals and improve the member experience.
What We Offer
  • Competitive Compensation: A competitive hourly rate, plus commission eligibility for memberships and personal training sales.
  • Benefits Package: A comprehensive benefits package, including healthcare benefits, paid time off, and 401k options.
  • Opportunities for Growth: Opportunities for professional growth and development, as well as a fun and supportive work environment.