Customer Support Sales Representative I

2 weeks ago


Ketchikan, Alaska, United States GCI Full time

Position Overview:
The Customer Service Sales Specialist I at GCI plays a pivotal role in transforming customers into loyal advocates for our innovative products and services.

Key Responsibilities:
As a specialist, you will engage with customers daily, showcasing our cutting-edge technology and enhancing their lifestyle. Your primary focus will be to deliver exceptional service while actively promoting GCI's value through:

  • Proficiently assisting customers in selecting the most suitable plans and products.
  • Building trust and educating customers about our offerings.
  • Meeting and exceeding sales targets and performance metrics.
  • Identifying opportunities for upselling additional products and services.
  • Providing timely and professional resolution to customer inquiries and issues.

Training and Development:
Stay updated on all GCI products, including accessories and service plans. Participate in ongoing training sessions to enhance your knowledge of our offerings and competitor insights. Cross-training in various departments will further develop your technical skills.

Core Competencies:
We value diversity, equity, and inclusion, and you will be expected to:

  • Take ownership of your actions and demonstrate a willingness to learn and improve.
  • Build positive relationships with colleagues and customers, even in challenging situations.
  • Communicate effectively and professionally.
  • Adhere to GCI's Code of Conduct and maintain confidentiality.

Qualifications:
To be successful in this role, you should possess:

  • A high school diploma or equivalent.
  • A minimum of six months of general work experience.
  • Preferred experience in customer service and sales, particularly in telecommunications.

Work Environment:
This position may require flexible scheduling, including evenings and weekends. The role is primarily sedentary, involving extended periods of computer and phone use. A professional appearance and reliable attendance are essential.

About GCI:
GCI has been a leader in providing communication and technology services for over 40 years, serving remote communities across North America. Our commitment to innovation has significantly improved the quality of life for Alaskans.



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