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Sales Operations Manager

2 months ago

Ketchikan, Alaska, United States Taquan Air Full time

Administration

Sales and Service Manager

Job Overview:

The Sales and Service Manager will play a pivotal role in crafting essential growth strategies aimed at enhancing sales performance. This position will involve collaboration with external partners to devise actionable plans that align with financial objectives. Effective implementation of these strategies is crucial for meeting fiscal targets. Additionally, this role will oversee the operations related to seasonal cruise ship dock activities.

Reporting To: Vice President of Operations

Key Responsibilities Include, but are not limited to:

  • Provide leadership and oversight to seasonal management staff, including responsibilities for hiring, coaching, training, performance evaluation, and disciplinary actions.
  • Set sales targets by forecasting and developing an annual sales budget that reflects anticipated sales volume and revenue goals, ensuring alignment with available tour opportunities.
  • Build and sustain robust relationships with sales partners.
  • Negotiate sales agreements with third-party sales brokers.
  • Maintain effective communication with cruise line shore excursion teams.
  • Drive innovation to ensure competitiveness in the retail and cruise experience sectors.
  • Implement retail strategies by equipping customer service personnel with upselling techniques.
  • Fulfill sales operational requirements by monitoring teamwork outcomes.
  • Support retail sales through the enhancement and execution of a comprehensive retail training program.
  • Enhance professional and technical knowledge by engaging with industry publications, building personal networks, and participating in relevant professional organizations.
  • Contribute to team objectives by achieving related results as necessary.
  • Advocate for the company’s Safety Management System across all organizational levels.

Knowledge, Skills, & Abilities:

  • Demonstrated sales experience with a track record of meeting or surpassing targets.
  • Strong communication, presentation, and influence skills with sales partners.
  • Proficiency in Microsoft Office Suite.
  • Adept at identifying solutions and executing standardized processes.
  • Ability to recognize unique consumer needs.
  • Experienced in budget development and reporting procedures.
  • Capacity to thrive in a fast-paced environment while managing multiple tasks efficiently.
  • Meticulous attention to detail and a high degree of accuracy.
  • Strong written and verbal communication skills.
  • Skilled in team development and collaborative efforts.

Qualifications:

Bachelor’s Degree in Business Administration, Marketing, or a related field. Relevant experience in cruise industry markets may be considered in lieu of a degree.

Disclaimer:

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this role. All personnel may be required to perform duties outside of their usual responsibilities as necessary. Individuals are subject to random drug screening.

This job description does not constitute an employment agreement or contract and is subject to change without notice.