Customer Support Sales Associate I

2 weeks ago


Ketchikan, Alaska, United States GCI Full time

Position Overview:
The Customer Support Sales Associate I at GCI is dedicated to transforming customer interactions into lasting relationships through our innovative products and services.

Key Responsibilities:
As a vital member of our team, you will:

  • Utilize your extensive knowledge of our offerings to assist customers in selecting the most suitable plans and products.
  • Deliver exceptional service that builds trust and educates customers about various options and solutions.
  • Proactively engage in upselling and cross-selling to enhance customer satisfaction and retention.
  • Address customer inquiries and resolve issues promptly and professionally.

Training and Development:
Stay informed about all GCI products, services, and promotions. Participate in ongoing training to enhance your skills and knowledge of the competitive landscape.

Core Competencies:
Demonstrate a commitment to GCI's values of diversity, equity, and inclusion by fostering an inclusive work environment. Key competencies include:

  • Accountability: Take ownership of your actions and decisions.
  • Collaboration: Work effectively with colleagues to achieve common goals.
  • Communication: Convey information clearly and professionally.
  • Customer Focus: Prioritize customer satisfaction in all interactions.

Qualifications:
To be successful in this role, candidates should possess:

  • A high school diploma or equivalent.
  • A minimum of six months of relevant work experience.
  • Previous experience in customer service and sales is preferred.

Work Environment:
This position requires flexibility in scheduling and the ability to work in a fast-paced environment. A professional appearance and reliable attendance are essential.

About GCI:
GCI is a leading provider of communication and technology services, committed to enhancing the quality of life for our customers through innovative solutions.



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