Customer Support Specialist

2 weeks ago

Olathe, Kansas, United States Stericycle Full time

Title: Customer Support Specialist

Requisition Id: 34659

Job Function: Customer Service

Career Area: Customer Service

About Us:

Stericycle is a prominent U.S. based provider of business-to-business services, specializing in compliance-driven solutions that protect individuals and brands, enhance health and well-being, and preserve the environment. Over the past three decades, we have evolved from a modest startup in medical waste management to a leader in various complex and highly regulated sectors, catering to healthcare organizations and commercial enterprises of all sizes. Each day, we assist our clients in addressing intricate challenges by safely managing materials that could potentially spread disease, harm the environment, or compromise personal identity.

Position Purpose:

As a vital member of our Customer Service Team, the ideal candidate will possess a proven history of delivering exceptional customer service. You will serve as the primary point of contact for customer inquiries through both phone and email, collaborating closely with our support teams and operational network to efficiently track, monitor, and resolve all customer inquiries promptly.

Key Job Activities:

  • Deliver a 'right first time' service level that meets customer needs and expectations.
  • Build and nurture relationships with customers, providing accurate and timely information to instill confidence in our ability to deliver outstanding service.
  • Identify opportunities for growth and revenue through cross-selling, referring to our sales teams when appropriate.
  • Take full ownership and accountability for customer inquiries.
  • Demonstrate the ability to understand, analyze, and interpret data.
  • Keep customers informed on all aspects of their inquiries.
  • Identify and escalate any process issues, offering suggestions for suitable resolutions.
  • Proactively escalate unresolved customer inquiries to management that may breach our agreed service level agreements (SLAs).
  • Establish and maintain strong working relationships with both internal and external customers.
  • Ensure that all customer data and information is handled with the utmost professionalism, safety, and confidentiality.
  • Document all customer interactions clearly and concisely in our systems, attaching relevant documentation as necessary.

Education:

Required Education: High School Diploma

Experience:

Prior experience in an inbound customer service role is essential.

Ability to thrive in a fast-paced environment.

Exhibit excellent problem-solving and analytical skills.

Capable of multitasking effectively.

Strong communication skills with the ability to present information formally.

Embrace change positively within the service department.

Proficient in Microsoft Office applications.

Certifications and/or Licenses:

Benefits:

Stericycle offers a comprehensive benefits package, including:

  • Contributory Pension Scheme
  • Life Insurance
  • Cycle to Work Scheme
  • Access to SteriCares, our employee support fund
  • Stericycle University – An online library for self-development and learning
  • Annual performance-related pay review
  • Referral Scheme (earn by introducing people to the Stericycle family)
  • Flu voucher
  • Eye Test voucher
  • And more...

The above description provides a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties, and requirements of the job. This document does not create an employment contract, implied or otherwise, and does not constitute any right or guarantee of employment condition. This position is open to individuals with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risk prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

  • Customer Support Specialist

    3 months ago

    Olathe, Kansas, United States Topstep Full time

    [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll:Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution;Use technical ability to master trading platforms, internal tools, and...

  • Customer Loyalty Support Specialist

    2 weeks ago

    Olathe, Kansas, United States Allegion Americas Full time

    Customer Loyalty Support SpecialistAt Allegion, we are dedicated to ensuring the safety and security of individuals in their homes, workplaces, and communities. As a part of our team, you will play a vital role in enhancing consumer loyalty through outstanding service.Your Role:As a Customer Loyalty Support Specialist, you will be responsible for:Engaging...

  • Customer Support Specialist

    2 weeks ago

    Olathe, Kansas, United States Stericycle Full time

    Title: Customer Support Specialist Requisition Id: 34659 Job Function: Customer Service Career Area: Customer Service About Stericycle: Stericycle is a leading provider of compliance-based solutions, dedicated to protecting people and brands while promoting health and environmental safety. With over 30 years of experience, we have evolved from a small...

  • Customer Support Specialist

    2 weeks ago

    Olathe, Kansas, United States Stericycle Full time

    Title: Customer Support Specialist Requisition Id: 34659 Job Function: Customer Service Career Area: Customer Service Posting Location: Head Office About Us: Stericycle is a prominent U.S.-based provider of business-to-business services, specializing in compliance-driven solutions that protect individuals and brands, enhance health and wellness, and preserve...

  • Customer Logistics Support Specialist

    2 weeks ago

    Olathe, Kansas, United States Quest Diagnostics Incorporated Full time

    Position: Customer Logistics Support SpecialistLocation: Lenexa, KSIncentive: $1500 Sign-On Bonus for External CandidatesSchedule: Monday, Tuesday, Thursday, Friday, and Saturday from 11:00 AM to 7:30 PM (off on Wednesday and Sunday)Compensation: Starting at $16.85 per hour, with an additional 10% shift differential, totaling approximately $18.53 per...

  • Spanish-Speaking Customer Support Specialist

    2 weeks ago

    Olathe, Kansas, United States LoanMax Title Loans Full time

    LoanMax Title Loans - Spanish-Speaking Customer Support Specialist (entry level)Are you seeking a reliable, full-time entry-level role with opportunities for advancement? If so, you are in the right place.This position requires fluency in Spanish.Benefits:Comprehensive health benefitsWeekly salary paymentsPaid holidaysVacation timePaid time offOn-site...

  • Customer Support Representative

    2 weeks ago

    Olathe, Kansas, United States TAFS Full time

    Position Title: Customer Service SpecialistJob Category: OfficeRequisition Number: CUSTO001393Job Overview:This is a full-time role with a standard schedule of Monday through Friday during daytime hours.Compensation is provided on a bi-weekly basis.TAFS operates from a modern corporate facility.We offer a relaxed, smoke-free workplace that fosters a positive...

  • Client Support Specialist

    2 weeks ago

    Olathe, Kansas, United States Companalyst Full time

    Client Support Specialist at CompanalystThe Client Support Specialist plays a crucial role in managing incoming inquiries through an automated call distribution system, focusing on the coordination of non-emergency transportation services and addressing various customer needs. As the primary point of contact, the Client Support Specialist embodies the values...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Olathe, Kansas, United States The University of Kansas Health System Full time

    Position Title: Healthcare Customer Service SpecialistPosition Summary / Career Interest:This role is essential in ensuring a welcoming environment for patients and visitors at our outpatient registration areas. The Healthcare Customer Service Specialist is typically the initial point of contact for individuals seeking assistance, and exceptional customer...

  • Personal Support Specialist

    2 weeks ago

    Olathe, Kansas, United States Care At Home Full time

    Personal Support Specialist Role at Care At HomeCare At Home is a certified home care provider dedicated to delivering exceptional support services. We are currently looking for a dedicated and caring individual to become a personal support specialist for our clients.This position is primarily during the day and requires availability on select weekdays and...

  • Administrative Support Specialist

    1 week ago

    Olathe, Kansas, United States The University of Kansas Health System Full time

    Position Overview The Administrative Support Specialist plays a crucial role in the operations of the healthcare department, working under the guidance of the Social Work Manager. This position is responsible for delivering efficient and safe care/services to patients of all ages and their families. The specialist aids in the communication and operational...

  • Become a Customer Support Specialist at FASTSIGNS

    2 weeks ago

    Olathe, Kansas, United States FASTSIGNS #90401 Full time

    Exciting Career Opportunity at FASTSIGNSAre you recognized for your exceptional communication abilities? Do you have a genuine enthusiasm for assisting others and delivering effective solutions? FASTSIGNS is seeking dedicated individuals to become part of our team in the vibrant Sign Industry.We appreciate your drive and expertise and provide a comprehensive...

  • Desktop Support Specialist

    3 days ago

    Olathe, Kansas, United States Tata Consultancy Services Full time

    Job Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at Tata Consultancy Services. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting for desktop-related issues, as well as managing and maintaining the company's hardware and software inventory.Key...

  • Instructional Support Specialist

    7 days ago

    Olathe, Kansas, United States Olathe Public Schools Full time

    Job SummaryOlathe Public Schools is seeking a highly motivated and dedicated Instructional Support Specialist to join our team. As an Instructional Support Specialist, you will play a vital role in providing additional educational support for K-6 students.Key ResponsibilitiesAssess Student Needs: Assess student math and reading aptitude to support student...

  • Aviation Systems Support Specialist

    2 weeks ago

    Olathe, Kansas, United States Garmin Full time

    OverviewWe are looking for a dedicated Aviation Systems Support Specialist to join our team. In this role, you will leverage your extensive expertise in Garmin avionics products to deliver exceptional technical assistance to both customers and distributors.Key Responsibilities- Mentor and guide new and less-experienced team members.- Address technical...

  • Behavioral Support Specialist

    4 days ago

    Olathe, Kansas, United States Olathe Public Schools Full time

    Job SummaryThe Olathe Public Schools is seeking a highly skilled and dedicated Behavioral Support Specialist to join our team. As a key member of our educational team, the successful candidate will provide critical support to students with emotional disturbances, assisting in the supervision, care, and instruction of these students.Key ResponsibilitiesModel...

  • Instructional Support Specialist

    3 days ago

    Olathe, Kansas, United States Olathe Public Schools Full time

    Job SummaryOlathe Public Schools is seeking a highly motivated and dedicated Instructional Support Specialist to join our team. As an Instructional Support Specialist, you will play a vital role in providing additional educational support for K-6 students.Key ResponsibilitiesAssess Student Needs: Assess student math and reading aptitude to support student...

  • Customer Service Specialist

    1 week ago

    Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job OverviewD.H. Pace Company, Inc. is expanding and is looking to hire a Full-time Customer Service Specialist to support our Local Market operations. We are interested in candidates who prioritize customer satisfaction and are available for flexible scheduling, including afternoon and weekend shifts.Key Responsibilities:Respond efficiently and courteously...

  • Sales Support Specialist

    2 weeks ago

    Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job OverviewD.H. Pace Company, Inc. is looking for a Sales Support Specialist to enhance our Commercial division. This role is ideal for individuals with strong customer engagement skills who will assist in driving sales by connecting with both existing and prospective clients. If you are detail-oriented and possess a passion for sales, we encourage you to...

  • Administrative Support Specialist

    1 week ago

    Olathe, Kansas, United States The University of Kansas Health System Full time

    Position Overview The Administrative Support Specialist plays a crucial role within the healthcare team, operating under the guidance of the Social Work Manager in Case Management. This position is dedicated to delivering safe and efficient care/services to patients across various age groups and their families. The primary focus is to enhance the...