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Retail Relationship Banker

2 months ago

Clifton, New Jersey, United States BMO Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Relationship Banker. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and prospects, identifying their financial needs, and providing tailored solutions to meet their goals.

Key Responsibilities
  • Customer Engagement: Proactively engage with existing customers and prospects to understand their financial needs and provide personalized advice and guidance.
  • Needs Assessment: Conduct thorough needs assessments to identify financial solutions and preferred banking channels, and recommend tailored solutions to meet customers' needs.
  • Product Knowledge: Stay up-to-date with our personal and small business banking products, practices, and trends, and integrate this knowledge into customer conversations.
  • Risk Management: Apply the risk management framework to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with regulatory requirements.
  • Credit Recommendations: Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and Bank policies.
  • Team Collaboration: Work collaboratively with the branch team and other BMO partners to deliver a seamless customer experience and achieve business objectives.
  • Continuous Learning: Stay current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to upholding the highest ethical standards.
Requirements
  • Education: Typically between 2-3 years of relevant experience and a post-secondary degree in a related field of study, or an equivalent combination of education and experience.
  • Experience: Experience in financial services, customer service, or sales, with a drive to deliver a personal customer experience.
  • Skills: Strong interpersonal skills, including the ability to build rapport and connections with customers, as well as analytical and problem-solving skills.
  • Knowledge: Working knowledge of personal and small business customer needs and solutions, as well as retail investments and lending products.
About BMO

BMO is committed to an inclusive, equitable, and accessible workplace. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and heard. We are an equal opportunity/affirmative action employer and welcome applications from diverse candidates.