Client Service Supervisor

1 week ago

Clifton Park, New York, United States Pioneer Bank, National Association Full time
Job Summary

As a Client Service Supervisor at Pioneer Bank, National Association, you will be responsible for leading by example and embodying our IMAGINE culture within your team. You will provide top-notch customer service and quarterly achievement of sales goals, while executing transactions with professionalism and accuracy.

Key Responsibilities:

  1. Provide exceptional service and solutions to clients.
  2. Process transactions accurately, including deposits/withdrawals, payments on loans, check cashing, and money order purchases.
  3. Coordinate the proving process and prepare required reports.
  4. Act as a first line of defense in detecting potentially fraudulent activities.
  5. Build relationships with clients by actively listening and anticipating their financial needs.
  6. Engage customers in a consultative manner to explore solutions for improving their financial well-being.
  7. Lead by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts.
  8. Assist management in monitoring branch operational and compliance activity.
  9. Under the guidance of the Branch Manager/Assistant Branch Manager, maintain work and vacation schedules for the teller staff.
  10. In the absence of the Branch Manager and Assistant Branch Manager, have full responsibility for all phases of day-to-day operations within the office.

Requirements:

  1. A high school diploma or GED is required.
  2. Minimum 1-year previous experience in a retail bank environment is required.
  3. Previous supervisory and/or training experience is preferred.
  4. A two-year college degree in business or a related field is preferred.
  5. Recent retail and/or cashier/teller experience is preferred.
  6. Prior experience with retail sales is strongly preferred.
  7. Required to pass the NYS exam to become a Notary Public within 3 months of starting position.

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