Front Desk Representative
3 weeks ago
We are seeking a warm and welcoming Guest Services Agent to join our front desk team at Hotel Lucia. As a key representative of our brand, you will be responsible for delivering exceptional customer experiences, handling guest inquiries, and promoting our hotel's services and amenities.
About Our Benefits:
- We offer a competitive salary range of $50,000 - $65,000 per annum (based on experience).
- Comprehensive health insurance, including medical and dental coverage.
- A 401K match to help you build your financial future.
- Companywide hotel room discounts for you and your loved ones.
- Paid time off to relax and recharge.
- An employee assistance program to support your wellbeing.
Your Key Responsibilities:
- Provide exceptional customer service by being friendly and approachable.
- Check guests in, ensuring smooth and efficient check-in processes.
- Help to resolve issues and exceed guest expectations through proactive recovery.
- Promote and sell our hotel's services and amenities.
- Collaborate with hotel staff to ensure seamless guest experiences.
Requirements:
- Ability to handle multiple tasks simultaneously and work well under pressure.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Ability to work independently with limited supervision.
- Proficiency in using technology and software applications.
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