Front Desk Ambassador
7 days ago
We are seeking a highly skilled and courteous Front Desk Agent to join our team at the Courtyard Portland East. The successful candidate will be responsible for providing exceptional service to guests, ensuring seamless check-in and check-out experiences, and maintaining accurate records.
Estimated Salary: $45,000 - $55,000 per annum (dependent on experience)
About the RoleThe Front Office Agent is an integral part of our hotel's operation, playing a key role in creating memorable guest experiences. As a Front Desk Agent, you will be the first point of contact for guests, handling inquiries, resolving issues, and providing information about hotel services and amenities.
- Provide attentive and courteous service to all guests, ensuring a high level of satisfaction.
- Process check-ins and check-outs efficiently, accurately, and with attention to detail.
- Maintain confidentiality and handle sensitive information with discretion.
- Respond to guest inquiries and resolve any issues or concerns promptly and professionally.
To succeed as a Front Desk Agent, you will need:
- A High School diploma or equivalent.
- Experience in a customer-facing role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure, multitasking and prioritizing tasks as needed.
- Basic computer skills and proficiency in software applications relevant to the role.
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