Front Desk Representative

1 week ago


Portland, Oregon, United States Courtyard Portland East Full time

**Job Summary:**

We are seeking a highly skilled and courteous Front Desk Agent to join our team at Courtyard Portland East. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience.

Key Responsibilities:

  • Provide attentive and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Familiarize yourself with all rates, packages, and special promotions as listed in the Red Book.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.

Requirements:

  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Service experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate verbally and written with all levels of employees and guests.

About Us:

Courtyard Portland East is a premier hospitality company offering exceptional service and amenities to our guests. Our team is dedicated to providing a comfortable and enjoyable stay for all who visit us.

Salary Estimate:

The estimated salary for this position is between $35,000 - $45,000 per year, based on location and experience.



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