Front Desk Support Specialist

3 weeks ago


Portland, Oregon, United States Choice Hotels Full time
Job Overview:

We are looking for a skilled and dedicated Front Desk Support Specialist to join our team at Choice Hotels. This role is perfect for someone who is passionate about delivering exceptional customer service and working in a fast-paced environment.

Key Responsibilities:

  • Providing personalized attention to guests, ensuring their needs are met and exceeded.
  • Greeting guests with a smile and enthusiasm, setting the tone for an exceptional stay.
  • Handling guest requests, comments, and complaints in a professional and courteous manner.
  • Determining a guest's reservation status and identifying how long they will stay.
  • Helping guests complete registration cards and assigning rooms.
  • Verifying the guest's method of payment and following established payment acceptance policies prior to providing guest room keys.
  • Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.
  • Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests with maintenance technician for repair work.
  • Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms based on occupancy and average daily rate while promoting hotel amenities and offerings in a friendly manner.
  • Knows the location and types of available rooms as well as the amenities and services of the property and communicates this to the guest.
  • Assists in maintaining the cleanliness and neatness of the front desk area.
  • Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Reads and initials the pass-on log and bulletin board daily.
  • Attends department meetings.

Requirements:

  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Preferably has hotel front desk experience.
  • High school diploma or equivalent.
  • Ability to multi-task and prioritize.
  • Excellent communication and customer service skills.
  • Ability to work a flexible schedule, including weekends and holidays.

Salary Range: The estimated annual salary for this role is $38,000 - $45,000, depending on experience and qualifications.



  • Portland, Oregon, United States GeoEngineers Full time

    About the JobThis Administrative Coordinator role offers a unique opportunity to join a dynamic team and make a meaningful contribution to our organization's success. As a key member of our support staff, you will be responsible for a variety of administrative tasks, including front desk support, phone management, and office maintenance.Key...


  • Portland, Oregon, United States Marriott Full time

    What We OfferMaintaining high standards of customer satisfaction is a top priority at Marriott Hotels. As a key member of our front desk team, you will play a vital role in ensuring seamless guest experiences. With a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and opportunities for professional...


  • Portland, Oregon, United States Sojourn Suites Full time

    About the RoleThe Hotel Front Desk Supervisor is a key position at Sojourn Suites PDX, responsible for leading the front desk team and ensuring excellent guest experiences. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.Responsibilities:Lead Front Desk Team: Supervise front desk...


  • Portland, Oregon, United States Orangetheory Full time

    Orangetheory is a dynamic fitness studio that prides itself on providing an exceptional member experience. As a Front Desk Representative, you will be the face of our studio, responsible for greeting members with enthusiasm and energy. Your primary duties will include working at the front desk, answering phones, and interacting with members in a professional...

  • Front Desk Ambassador

    1 month ago


    Portland, Oregon, United States Courtyard Portland East Full time

    Job SummaryWe are seeking a highly skilled and courteous Front Desk Agent to join our team at the Courtyard Portland East. The successful candidate will be responsible for providing exceptional service to guests, ensuring seamless check-in and check-out experiences, and maintaining accurate records.Estimated Salary: $45,000 - $55,000 per annum (dependent on...

  • Front Desk Ambassador

    4 weeks ago


    Portland, Oregon, United States Sentinel Full time

    About Sentinel: We are a leading hotel management company, operating in the US, Caribbean, and Western Europe. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships. We offer a supportive and inclusive work environment that fosters diversity, growth, and wellbeing.We are...


  • Portland, Oregon, United States Sage Hospitality Full time

    Job Overview:We are seeking a highly organized and detail-oriented Hotel Front Desk Manager to join our team at The Hotel Zags. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key responsibilities include managing the front desk team,...

  • Front Desk Manager

    2 weeks ago


    Portland, Oregon, United States Select Physical Therapy Full time

    About the Role:We're seeking a highly organized and communicative Patient Service Specialist to manage the daily operations of our front desk. As a key member of our team, you will be responsible for creating an exceptional patient experience, ensuring efficient communication with patients and healthcare professionals, and maintaining accurate...


  • Portland, Oregon, United States Accurate Hearing Centers Full time

    About the RoleThe Healthcare Front Desk Associate position at Accurate Hearing Centers presents a unique opportunity to work in a fast-paced healthcare environment. We seek a detail-oriented and organized professional to manage front desk operations, provide exceptional customer service, and support clinical teams.Primary Responsibilities:Manage phone calls...


  • Portland, Oregon, United States Sage Hospitality Group, LLC Full time

    Job SummaryWe are seeking a highly professional and courteous Front Desk Agent to join our team at Sage Hospitality Group, LLC. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests by responding promptly to their inquiries and resolving any issues in a timely manner.Key Responsibilities:Respond to...


  • Portland, Oregon, United States MKM Hotels Full time

    At MKM Hotels, we are seeking a highly skilled and courteous Front Desk Representative to join our team. This is a full-time position that offers a competitive salary of $45,000 - $55,000 per year.About the JobThis role is responsible for greeting and registering guests, providing exceptional customer service, and ensuring a seamless experience during their...


  • Portland, Oregon, United States Orangetheory Full time

    About UsOrangetheory is a fitness studio that offers group workouts and personalized training programs. We're passionate about helping people achieve their health and wellness goals through a supportive and motivating environment.Job SummaryWe're seeking a sales-driven and customer-focused individual to join our team as a Sales Associate. This role involves...


  • Portland, Oregon, United States Aston Carter Full time

    Job OverviewAston Carter is seeking a skilled Front Desk Associate to join our team. As a Front Desk Associate, you will play a vital role in ensuring a positive experience for patients visiting our facilities. You will be the friendly face that patients encounter as they arrive, guiding them through the check-in process and providing exceptional customer...


  • Portland, Oregon, United States Massage Envy Full time

    Overview:Massage Envy, a leading wellness center, is seeking a Front Desk Sales Associate to join our team.This role offers the opportunity to provide exceptional customer service, sell our massage, skin care, and retail products, and support our team of licensed massage therapists.Responsibilities include:Providing excellent customer service to...


  • Portland, Oregon, United States Residence Inn Portland North Full time

    Front Desk Supervisor Night ShiftWe are seeking a skilled and customer-focused Front Desk Supervisor to join our team at Residence Inn Portland North.About the Role:The Front Desk Supervisor is responsible for overseeing the front desk operations during overnight hours, ensuring exceptional guest experiences, and maintaining a high level of customer...


  • Portland, Oregon, United States Pyramid Global Hospitality Full time

    Position Description:The Front Desk Agent will serve as the primary point of contact for guests, handling all aspects of their stay from check-in to check-out. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Main Duties:Guest Services: Greet and register guests, handle room...


  • Portland, Oregon, United States Hotel Grand Stark Full time

    Front Desk Supervisor at Hotel Grand Stark.This position offers a unique opportunity to join a dynamic hospitality team in a luxurious hotel setting. As a Front Desk Supervisor, you will be responsible for overseeing the Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents. You will work closely with the Hotel Manager to ensure...


  • Portland, Oregon, United States Kimpton Hotels & Restaurants Full time

    Job Title: Overnight Front Desk AssociateAre you looking for a career that offers excitement and challenges? Do you thrive in fast-paced environments? As an Overnight Front Desk Associate at RiverPlace Hotel, you will be responsible for providing exceptional customer service to our guests, handling registration and check-out, and operating the PBX system....

  • Front Desk Associate

    3 weeks ago


    Portland, Oregon, United States Staypineapple Full time

    Welcome to Staypineapple, a brand of upscale boutique hotels dedicated to redefining hospitality and inspiring extraordinary experiences for our guests. As we continue to grow, we're seeking a friendly and outgoing Front Desk Associate to join our team.Job OverviewAs a key member of our front desk team, you'll be responsible for ensuring seamless check-ins...


  • Portland, Oregon, United States Staypineapple Full time

    Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic and fast-paced environment?As a Guest Services Agent at Staypineapple, you will be the face of our hotel, responsible for ensuring that every guest has an unforgettable stay. Your key responsibilities will include:Front Office Operations:Managing front desk...