Customer Service Specialist

1 week ago


Chicago, Illinois, United States Addison Group Full time

Compensation: $18/hr

Key Responsibilities:

  • Handle inbound customer calls exclusively
  • Manage approximately 35 calls daily
  • Assist clients with inquiries regarding password resets and account access
  • Guide customers to appropriate contacts within the organization
  • Primary Duties:
  • Provide support for incoming calls from members
  • Deliver assistance over the phone
  • Focus on achieving first call resolution
  • Efficiently address and respond to customer inquiries
  • Submit requests to relevant departments to mitigate recurring issues
  • Ensure prompt resolution of escalated inquiries
  • Continuously enhance knowledge of the program and identify areas for improvement to enrich member experience
  • Recognize issues or deficiencies in current processes and contribute to innovative solutions
  • Monitor, evaluate, and report on enhancements to existing processes
  • Communicate effectively, both verbally and in writing, to internal and external stakeholders. Key elements of effective communication include:
  • Understanding the audience and their needs
  • Anticipating and preparing for follow-up questions
  • Presenting information clearly and effectively
  • Recognizing the implications of the information shared
  • Report any operational issues or concerns, including logging tickets for system-related problems
  • Educate clients about the program and assist with website navigation
  • Document submitted events
  • Perform additional tasks as assigned


  • Chicago, Illinois, United States Pilot Freight Service Full time

    Customer Operations SpecialistJob Category: Stations-Central Requisition Number: CUSTO03902Job OverviewPilot Freight Services is seeking a dedicated full-time Customer Operations Specialist to join our team. This role is pivotal in ensuring seamless communication with clients, suppliers, and internal personnel.Key Responsibilities:Manage all aspects of the...


  • Chicago, Illinois, United States Pilot Freight Service Full time

    Customer Support Operations SpecialistJob Category: Stations-Central Requisition Number: CUSTO03902Job OverviewPilot Freight Services is seeking a dedicated full-time Customer Support Operations Specialist to join our team. This role is pivotal in ensuring effective communication with clients, suppliers, and internal personnel.Key Responsibilities:Manage all...


  • Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...


  • Chicago, Illinois, United States Net Impact Full time

    Customer Support Specialist About Net Impact At Net Impact, we are dedicated to making a positive impact on the planet by addressing environmental challenges and promoting sustainable practices. Our mission is to empower organizations to adopt eco-friendly solutions that benefit both their operations and the environment. Role Overview The Customer Support...


  • Chicago, Illinois, United States Jon-Don Full time

    Customer Service SpecialistAttractive Compensation and Comprehensive BenefitsWork Schedule: Monday to Friday, No evenings or weekendsExperience: Preferred but not mandatoryAre you driven? So are we! We are committed to investing in your career growth.Join Our Team: We are seeking Customer Service Specialists who are ambitious problem-solvers and excel in a...


  • Chicago, Illinois, United States Great Lakes Credit Union Full time

    Job OverviewJoin the Great Lakes Credit Union Team!Are you passionate about providing exceptional customer service and building lasting relationships?We are looking for you!The primary role of the Customer Service Specialist is to support Great Lakes Credit Union in fulfilling our mission, "To be the trusted financial partner for our members." This position...


  • Chicago, Illinois, United States The Cannabist Full time

    Position Overview: Under general supervision, Customer Service Specialists offer guidance and education to patients with medical marijuana needs. Specialists assist each patient to ensure they receive the appropriate medication that best addresses their specific illness and medical condition. Key Responsibilities include: Ensuring all intake forms and...


  • Chicago, Illinois, United States Fresh Form Draft Full time

    Welcome to Fresh Form Draft, where creativity meets functionality in the realm of architecture. We are a vibrant team of dedicated professionals focused on delivering exceptional service to our clients and their customers.Position Overview: As a Customer Service Specialist at Fresh Form Draft, you will serve as the primary contact for our clients' customers,...


  • Chicago, Illinois, United States Jon-Don Full time

    Customer Service SpecialistCompetitive Compensation – Excellent BenefitsMonday to Friday – No evenings or weekendsExperience is Beneficial, but not mandatoryAre you motivated? So are we! We aim to invest in your career growth.About Jon-Don:Jon-Don collaborates with contractors, facility managers, and business proprietors to supply a diverse range of...


  • Chicago, Illinois, United States Chicago Family Health Center Full time

    Job Title: Healthcare Customer Service SpecialistLocation: Roseland/Chicago Lawn Schedule: Monday - Friday 8:00am - 5:30pm, Weekend Rotation We are looking for a dedicated and service-oriented individual to join our organization as a Healthcare Customer Service Specialist. The ideal candidate will be responsible for executing various patient intake,...


  • Chicago, Illinois, United States Fresh Form Draft Full time

    Welcome to Fresh Form Draft, where creativity meets functionality in the architectural realm. We are a vibrant team of professionals dedicated to enhancing our clients' experiences through exceptional service.Position Overview: As a Customer Service Specialist at Fresh Form Draft, you will serve as the primary contact for our clients' customers, delivering...


  • Chicago, Illinois, United States Fresh Form Draft Full time

    Welcome to Fresh Form Draft, where creativity meets functionality in the realm of architectural design. We are a vibrant team of professionals dedicated to enhancing our clients' experiences through exceptional service.Position Overview: As a Customer Service Specialist at Fresh Form Draft, you will serve as the primary liaison for our clients' customers,...


  • Chicago, Illinois, United States Enterprise Holdings Full time

    Overview:Enterprise Mobility encompasses the renowned brands of Enterprise Rent-A-Car, National Car Rental, and Alamo car rental, consistently recognized as one of the premier workplaces. As the largest and fastest expanding privately held automotive rental and leasing entity in North America, we are currently seeking new talent. Our collective goal is to...


  • Chicago, Illinois, United States Nexient Full time

    Position Overview:At Nexient, we are dedicated to fostering a culture of innovation and excellence. We are currently in search of a Bilingual Customer Service Specialist to enhance our team.Key Responsibilities: - Manage and respond to customer inquiries through an inbound call system and email communications. - Provide guidance and clarification on...


  • Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services...


  • Chicago, Illinois, United States AbbVie Full time

    Company DescriptionAbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our...


  • Chicago, Illinois, United States United Service Companies Full time

    United Service Companies Position Title: Custodial Services SpecialistReports to: Supervisor Category: Status: Non-Exempt/Hourly Job Overview: The Custodial Services Specialist is responsible for performing extensive cleaning and maintenance tasks to ensure a hygienic and orderly environment. This role involves a variety of cleaning duties, including the...


  • Chicago, Illinois, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Qonten. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive first impression of our organization.Key Responsibilities:Provide exceptional customer service to patients and...


  • Chicago, Illinois, United States United Service Companies Full time

    Job SummaryA Customer Service Representative is primarily responsible for maintaining the cleanliness and organization of all hotel amenities and facilities. This person must have excellent communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant interaction with...


  • Chicago, Illinois, United States Health Care Service Corporation Full time

    About the RoleThis position is responsible for providing exceptional customer service to members and physicians through phone and written inquiries. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong ability to resolve issues in a prompt and accurate manner.Key ResponsibilitiesRespond...