Customer Operations Specialist

2 weeks ago


Chicago, Illinois, United States Pilot Freight Service Full time

Customer Operations Specialist

Job Category: Stations-Central Requisition Number: CUSTO03902

Job Overview

Pilot Freight Services is seeking a dedicated full-time Customer Operations Specialist to join our team. This role is pivotal in ensuring seamless communication with clients, suppliers, and internal personnel.

Key Responsibilities:

  1. Manage all aspects of the shipment process, adhering to specific client requirements and maintaining daily interactions regarding service, returns, claims, and more.
  2. Handle a high volume of inquiries via phone and email from clients.
  3. Generate and maintain accurate shipment documentation.
  4. Provide rate quotations, coordinate freight routing for both air and ground transport, and track shipments effectively.
  5. Engage with various stakeholders including clients, carriers, and agents through email, phone, and digital platforms.
  6. Address inquiries and resolve issues promptly.
  7. Perform miscellaneous administrative tasks, reporting, and related duties as required.

Qualifications:

  • A minimum of 2 years of experience in customer service within the transportation sector.
  • Proven ability to manage a high volume of calls and emails efficiently.
  • Exceptional verbal and written communication skills.
  • Detail-oriented with strong analytical abilities.
  • Preference for candidates who are college students or graduates; however, high school graduates with relevant experience will also be considered.

Compensation:

We offer a competitive salary and benefits package, including a 401K plan.

Equal Opportunity Employer

Pilot Air Freight is committed to ensuring equal employment opportunities for all applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation, or genetics.



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