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Nocturnal Customer Service Specialist
2 months ago
Overview:
Enterprise Mobility encompasses the renowned brands of Enterprise Rent-A-Car, National Car Rental, and Alamo car rental, consistently recognized as one of the premier workplaces. As the largest and fastest expanding privately held automotive rental and leasing entity in North America, we are currently seeking new talent. Our collective goal is to evolve into the world's leading and most reliable mobility provider.
The National/Alamo division of Enterprise Mobility presents an exciting opportunity for a Nocturnal Customer Service Specialist (CXR). This role is pivotal in delivering exceptional, friendly, and efficient service, ensuring all customer interactions are positive. The Customer Service Specialist plays a crucial role in the rental process by verifying and documenting essential driver information, thereby facilitating a smooth and timely rental and return experience.
This position offers a competitive compensation of $20 per hour, with the potential to earn monthly performance bonuses reaching up to $2,000. It operates within a unionized environment, requiring flexible availability that includes evenings, weekends, and holidays.
Benefits:
- Paid time off
- Employee discounts on rental vehicles
- Retirement savings plan, including 401k
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development opportunities
Schedule:
- Sunday: 10:30 PM - 7:00 AM
- Monday: 10:30 PM - 7:00 AM
- Tuesday: Off
- Wednesday: Off
- Thursday: 10:30 PM - 7:00 AM
- Friday: 10:30 PM - 7:00 AM
- Saturday: 10:30 PM - 7:00 AM
Key Responsibilities:
We are actively seeking candidates for immediate openings. Responsibilities include:
- Welcoming customers in a professional, friendly, and timely manner.
- Delivering outstanding customer service by clearly communicating rental terms, vehicle features, and additional services.
- Utilizing company-approved sales techniques to identify customer needs and recommend optional protection products, upgrades, and additional equipment.
- Providing extra assistance by offering directions, maps, local area insights, and relevant service information.
- Handling incoming calls for reservations, rate inquiries, and general questions, while resolving issues for customers and vendors.
- Making outgoing calls for follow-ups and other assigned tasks.
- Assisting in assessing the condition of rentals upon return.
- Reporting any known customer or vehicle issues to management.
- Continuously enhancing knowledge and skills through on-the-job training and company-sponsored educational opportunities.
- Performing miscellaneous job-related duties as assigned.
Equal Opportunity Employer/Disability/Veterans
Qualifications:
- Must be at least 18 years old.
- Minimum of 1 year of customer service experience within the last 3 years.
- At least 6 months of employment with the most recent employer.
- Basic proficiency in PC and Microsoft Office applications is required.
- A valid driver's license with no more than 1 moving violation in the past 3 years is necessary.
- Must be authorized to work in the United States without requiring sponsorship.
- A high school diploma or G.E.D. is required.
- Must reside within a reasonable commuting distance to the workplace.
