Customer Service Specialist

2 weeks ago


Chicago, Illinois, United States Jon-Don Full time

Customer Service Specialist

Attractive Compensation and Comprehensive Benefits

Work Schedule: Monday to Friday, No evenings or weekends

Experience: Preferred but not mandatory

Are you driven? So are we We are committed to investing in your career growth.

Join Our Team: We are seeking Customer Service Specialists who are ambitious problem-solvers and excel in a dynamic environment. If you are someone who never settles and constantly seeks to elevate standards, we want to connect with you.

About Jon-Don:

Jon-Don collaborates with contractors, facility managers, and business owners to supply a wide range of products essential for tackling challenging tasks, whether it’s eliminating a stubborn carpet stain or refurbishing a large warehouse floor. Since 1978, we have been providing not only the necessary products and equipment but also the practical knowledge and dependable service that our clients cannot find elsewhere. With 16 strategically located branches across the United States, we serve various industries, including carpet cleaning, janitorial services, restoration, and concrete polishing/surface preparation.

Responsibilities:

  • Welcome customers and assist with inquiries.
  • Ensure customers receive prompt, courteous, and effective service.
  • Prioritize services and be ready to provide options as needed.
  • Verify warranty and service contract coverage by reviewing records and explaining clearly to customers.
  • Prepare estimates by calculating materials, supplies, and labor costs.
  • Create repair orders by detailing symptoms, issues, and causes identified.
  • Obtain necessary approvals and enter repair orders into the service database.
  • Maintain customer relationships by explaining estimates and expected timelines for service.
  • Keep customers informed about completion times, service costs, and any changes.
  • Build strong rapport with customers.
  • Set and manage expectations for both customers and technicians.

Requirements:

  • High School Diploma.
  • Valid driver’s license.
  • Skills and Attributes:
  • Experience is a plus, but not essential.
  • Proficient in computer use.
  • Excellent verbal, written, and problem-solving skills.
  • Customer service orientation is a priority.
  • Strong organizational, multitasking, and follow-up abilities are essential.

Benefits:

  • Medical, Dental, and Vision insurance.
  • Complimentary life insurance for all full-time employees.
  • Flexible spending accounts.
  • 401k retirement plan.
  • Paid holidays and flexible floater days.
  • Paid Time Off: 3 weeks within the first year, as per state law.
  • Sick and safe time off: as required by state law.
  • Employee referral program.
  • Employee discounts.
  • Wellness perks.

Work Environment:

Long periods of standing and assisting customers, extended screen time, and the ability to lift up to 50 pounds are required.

Jon-Don, Inc. is an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals. We recruit, hire, and promote the most qualified applicants without regard to race, creed, color, national origin, religion, sex (including pregnancy, sexual orientation, or gender identity), age, disability, genetic information, citizenship status, veteran status, or any other protected characteristic under applicable laws.



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